At a Glance
- Tasks: Help define the operating model for a major bank's contact centre migration to the cloud.
- Company: Join Miratech, a leader in innovative tech solutions.
- Benefits: Enjoy a hybrid work model, competitive salary, and growth opportunities.
- Other info: Work in a dynamic environment with a focus on collaboration.
- Why this job: Be part of a transformative project that impacts 39 lines of business.
- Qualifications: Experience in service transition and strong analytical skills required.
The predicted salary is between 121500 - 148500 $ per year.
Miratech is seeking a Service Transition Analyst, Contact Centre to help define the target operating model for a major Canadian bank's contact centre migration to a cloud platform, spanning 39 lines of business.
The role is hybrid with 2 days per week in a downtown Toronto office.
You will draft operating model artifacts, runbooks, and Service Now configurations with the Lead, ensuring clear decisions and artifacts for day one operations.
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Hybrid Service Transition & Operating Model Analyst in Markham employer: Miratech
Miratech is an exceptional employer that fosters a culture of Relentless Performance, ensuring a 99% project success rate and over 30% year-over-year growth. With a commitment to employee development through mentorship and certification programs, as well as a welcoming multicultural environment, team members can thrive while working on impactful projects for top global clients. The flexibility of a Work From Anywhere culture, combined with comprehensive benefits and a focus on social sustainability, makes Miratech an attractive choice for those seeking meaningful and rewarding employment in the tech industry.
