Join Miratech as a Genesys Cloud CX Training Specialist to deliver hands-on training across diverse business units. This hybrid role emphasizes real-world scenarios for effective learning sessions.
As a Genesys Cloud CX Training Specialist, you will conduct scenario-based training to facilitate large-scale enterprise transformations. Leveraging best practices in adult learning, you'll partner with Subject Matter Experts to translate complex content into engaging and structured learning experiences. Supporting both virtual and in-person training sessions, you will ensure participants are prepared and equipped for success.
Key Responsibilities:
- Deliver engaging, hands-on training for Genesys Cloud CX users
- Facilitate live and virtual trainings focused on practical scenarios
- Collaborate with experts to develop structured training agendas
- Validate training readiness and user access ahead of sessions
- Track participant feedback and training progress reports
Requirements:
- 3+ years of end-user training experience in enterprise software
- Proven interactive training using adult-learning principles
- Experience with SCORM/LMS content development
- Familiarity with Articulate Storyline preferred
- Strong facilitation and organizational skills
Become a key player in training and transforming users for Miratech's innovative projects.
Genesys Cloud CX Trainer for Miratech employer: Miratech
Miratech is an exceptional employer that fosters a culture of Relentless Performance, ensuring a 99% project success rate and over 30% year-over-year growth. With a commitment to employee development through mentorship and certification programs, as well as a welcoming multicultural environment, team members can thrive while working on impactful projects for top global clients. The flexibility of a Work From Anywhere culture, combined with comprehensive benefits and a focus on social sustainability, makes Miratech an attractive choice for those seeking meaningful and rewarding employment in the tech industry.
