Miratech is seeking a Service Transition Analyst, Contact Centre, to define the target operating model and transition for a Canadian bank's cloud migration across 39 lines of business. You will join the Service Transition Lead, interview legacy teams, and produce artifacts for day one readiness. You will craft runbooks, process definitions, SLA/OLA, and knowledge materials, collaborating with operations, IT, and vendors in a hybrid Toronto-based role.
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Cloud Contact Center Transformation Analyst in Toronto employer: Miratech Group
Miratech is an exceptional employer that fosters a culture of Relentless Performance, ensuring a 99% project success rate and over 30% year-over-year revenue growth. With a commitment to employee development through mentorship, certification programs, and a welcoming multicultural environment, team members can thrive while working on impactful projects for top global clients. The comprehensive benefits package, including health insurance and language courses, along with a focus on social sustainability, makes Miratech a rewarding place to build a meaningful career.
