Serve Minnesota taxpayers as a Revenue Collections Officer 2 in St. Paul with clear communication, conflict resolution, and organized casework. This full-time position offers hybrid telework eligibility.
The Minnesota Department of Revenue seeks a Revenue Collections Officer 2 for its Collection V Unit. You will provide service, guidance, and education while promoting tax compliance and collecting debt fairly. Six months of paid training covers Minnesota tax laws and customer service strategies.
Key Responsibilities:
- Research cases and review supporting documentation
- Process client correspondence accurately and promptly
- Negotiate payment arrangements with taxpayers
- Handle approximately 24 weekly hours of incoming phone calls
- Provide high-quality, respectful taxpayer service
Requirements:
- Two years of customer service experience
- Microsoft Office experience, including Word, Excel, Teams, Outlook, and Edge
- Experience resolving conflicts and collaborating with teams
- Independent problem-solving experience
- Clear communication, empathy, patience, and organized priority management
Apply your customer service, tax compliance, and communication skills as a Minnesota Revenue Collections Officer 2 in St. Paul.
Revenue Collections Officer Minnesota in Saint-Paul employer: Minnesota Direct Care and Treatment
The Minnesota Department of Human Services (DHS) is an exceptional employer that prioritizes the well-being and professional growth of its employees. With a strong commitment to equity and inclusion, DHS offers comprehensive benefits, including affordable health insurance, generous paid leave, and robust training opportunities, all while fostering a collaborative work culture that empowers staff to make a meaningful impact in the lives of Minnesotans. Located in St. Paul, this role not only allows for telework flexibility but also positions you at the heart of a dedicated team striving to enhance public service through data governance and strategy.
Contact Details:
Minnesota Direct Care and Treatment Recruitment Team
