Customer success leadership and SaaS experience define this Minga role, available remotely on the east coast or hybrid in Kelowna, BC. Manage enterprise customers through onboarding, adoption, and renewal. Minga is primarily hiring a senior Customer Success Manager, while considering strong intermediate candidates with relevant experience. Reporting to the Customer Experience Manager, you will own a portfolio of up to 100 customers. You will guide implementation, provide virtual training, and represent customer needs internally. Key Responsibilities:
Guide onboarding, implementation, setup, and integration support Manage relationships across a portfolio of up to 100 customers Monitor usage data, account health, and customer success metrics Support contract renewals and identify expansion opportunities Advocate customer feedback across product, marketing, sales, and support Requirements:
Three or more years of relevant customer success experience Experience working in a SaaS environment Experience supporting enterprise or tier one customers Experience using HubSpot or another CRM Strong communication, problem-solving, and prioritization abilities Apply customer success planning, SaaS knowledge, and relationship management to help Minga customers achieve meaningful outcomes.
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Senior SaaS Customer Success Manager in Toronto employer: Minga
Minga is an exceptional employer that prioritizes the growth and development of its employees while fostering a collaborative and innovative work culture. As an Implementation Manager, you will not only lead a dedicated team but also have the opportunity to make a significant impact in the educational sector, all within a supportive environment that values mentorship and continuous improvement. Located in a vibrant community, Minga offers unique advantages such as flexible work arrangements and a commitment to work-life balance, making it an ideal place for those seeking meaningful and rewarding employment.
