Enterprise customer relationships and renewal strategy anchor this Customer Success Manager role at Minga, with remote east coast or Kelowna hybrid work available. Support customers from onboarding through renewal. This individual contributor role serves as the primary contact for assigned accounts and manages up to 100 customers. You will understand customer goals, create success plans, monitor account health, and address risks proactively. The position reports to the Customer Experience Manager and is primarily senior level. Key Responsibilities:
Serve as the main contact for assigned customer accounts Develop success plans with milestones and action items Anticipate needs and resolve potential customer issues Engage in renewal discussions with the sales team Deliver training that maximizes product value Requirements:
Three or more years of customer success experience Experience working with enterprise or tier one customers Experience handling inquiries through email, chat, and phone Working knowledge of Zoom and multiple time zones Empathy, patience, and strong written communication skills Bring enterprise account management, renewal support, and customer success planning to Minga’s school-focused platform customers.
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Enterprise Customer Success Manager in Toronto employer: Minga
Minga is an exceptional employer that prioritizes the growth and development of its employees while fostering a collaborative and innovative work culture. As an Implementation Manager, you will not only lead a dedicated team but also have the opportunity to make a significant impact in the educational sector, all within a supportive environment that values mentorship and continuous improvement. Located in a vibrant community, Minga offers unique advantages such as flexible work arrangements and a commitment to work-life balance, making it an ideal place for those seeking meaningful and rewarding employment.
