At a Glance
- Tasks: Lead and develop the Account Management team to drive customer retention and growth.
- Company: Join Minga, a supportive and collaborative company focused on customer success.
- Benefits: Flexible work options, competitive salary, and opportunities for professional growth.
- Other info: Exciting opportunity to shape processes and drive success in a thriving environment.
- Why this job: Make a real impact by mentoring a dynamic team and enhancing customer relationships.
- Qualifications: 5+ years in B2B SaaS account management with strong leadership skills.
The predicted salary is between 90000 - 110000 $ per year.
Lead the Account Management team at Minga, specializing in customer retention and growth.
Enjoy a supportive, collaborative work environment, whether at the Kelowna headquarters or remote.
As Manager of Account Management, you will oversee a team focused on post-sale commercial success, ensuring strong retention and health metrics.
This player-coach role requires you to mentor Account Managers while maintaining oversight on GRR and NRR targets.
Your expertise will help develop skills, build processes, and strengthen relationships across departments to deliver impactful results.
Key
Responsibilities
- Lead and develop the Account Management team effectively
- Set and monitor performance expectations for GRR and NRR
- Own the renewal pipeline and forecast renewals proactively
- Create AM playbooks and maintain Hub Spot standards
- Collaborate with cross-functional teams to enhance customer success
Requirements
- 5+ years in B2B Saa S account management experience
- Proven success in achieving GRR and NRR outcomes
- Strong leadership and coaching skills
- Experience with Hub Spot or equivalent tools
- K-12 Ed Tech experience is a plus
Become a key player at Minga, driving team success in customer account management and service excellence. #J-18808-Ljbffr
Account Management Manager in Kelowna employer: Minga
Minga is an exceptional employer that prioritizes the growth and development of its employees while fostering a collaborative and innovative work culture. As an Implementation Manager, you will not only lead a dedicated team but also have the opportunity to make a significant impact in the educational sector, all within a supportive environment that values mentorship and continuous improvement. Located in a vibrant community, Minga offers unique advantages such as flexible work arrangements and a commitment to work-life balance, making it an ideal place for those seeking meaningful and rewarding employment.
