Customer Service Representative in Brantford

Minerals Technologies Inc. is a global, technology-driven specialty minerals company that develops, produces, and markets a wide range of minerals and mineral-based products and services. Our products are an essential part of everyday life for millions of people around the world. They are used in consumer goods in paper and packaging, food and pharmaceuticals, household and personal care, pet care, automotives, and many more, as well as in industrial settings like steelmaking, metalcasting, construction, infrastructure, and wastewater remediation.

Company: American Colloid Company (ACC), a Minerals Technologies company, is well known for establishing the global standard for premium foundry-grade bentonite and green sand molding materials for the metalcasting industry since 1927.

Location: Canada | Brantford, Ontario

Pay: $29.00/hr - $34.00/hr

What We Offer:

• Competitive pay, commensurate with experience
• Health/Dental/Vision plans
• 401k company match
• Life Insurance
• Short Term Disability & Long-Term Disability
• Educational Assistance
• Employee Assistance Plan

Responsibilities:

• Ensures delivery of world class customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve customer inquiries.
• Enter, process, acknowledge and follow-up on customer orders received via EDI and e-mail. Verify pricing, lead times, load quantities (pallets and weight) and ensure timely entry, fulfillment, and delivery.
• Works closely with the Sales teams to understand current pricing and promotions; coordinates with our Global Shared Services team to maintain accurate pricing, promotions, and customer information.
• Monitors all orders in the area of responsibility to ensure timely and accurate communication of any issues.
• Act as liaison between external and internal customers; this includes, but is not limited to Sales, Accounting, Purchasing, Plant Operations and Logistics.
• Liaise with customers and carriers to schedule both shipment pick-up and delivery appointments.
• Strives to create a great customer experience through building a rapport with customers, being reliable, focused on listening and responding in a timely manner.
• Reports, monitors and provides feedback to customers on complaints and corrective actions.
• Other duties as assigned.

Qualifications:

• Education: Associates degree preferred, but not required.
• Customer Service experience; computer/data entry experience; good communication/organizational skills; ability to multi-task.
• At least 3 years experience as a Customer Service professional for a manufacturing company.
• Proficiency with MS Office and Outlook a must; experience with Oracle and EDI a plus.
• Excellent Customer Service, written and verbal communication skills.
• A high degree of professionalism.
• Strong collaborative, problem solving and interpersonal skills.
• Great organizational and prioritizing abilities.
• Superior multi-tasking abilities and very detail oriented.
• Must be reliable and able to work independently under minimal supervision.
• Desire to work in a fast-paced environment.

Working Conditions:

While performing the duties of this job, the employee is typically required to regularly conduct work in a controlled office environment, moving around the office as needed, sitting at a desk, using office equipment, including but not limited to a personal computer, fax machine, copier and telephone, read, write, listen, speak, and understand English, have the ability to work independently, be dependable and maintain confidential information, integrity and composure at all times. Constant contact with individuals internal and external to the organization at all levels occurs via various methods of communication, typically including face-to-face discussions, web-conferencing, electronic mail, phone calls, written letters and/or faxes.

Work Hours: Full-time hours required.