At a Glance
- Tasks: Manage customer orders and ensure smooth communication across departments.
- Company: Join American Colloid Company, a leader in manufacturing with a supportive team.
- Benefits: Competitive pay, growth opportunities, and a dynamic work environment.
- Other info: Great chance to develop your career in a thriving industry.
- Why this job: Be the key link between customers and operations, making a real difference.
- Qualifications: 3+ years in customer service, strong multitasking, and communication skills.
The predicted salary is between 39600 - 48400 $ per year.
Support order management and customer service for American Colloid Company in Brantford, Ontario, using accurate processing and clear communication.
As a Customer Service Representative, you will manage orders from placement through invoicing while building business relationships.
The role requires customer service experience, computer data entry, organization, and multitasking.
You will coordinate with Sales, Accounting, Purchasing, Plant Operations, Logistics, customers, and carriers to support timely fulfillment and delivery.
Key Responsibilities
- Process, acknowledge, and follow up on EDI and email orders
- Verify pricing, lead times, pallets, weight, fulfillment, and delivery
- Coordinate customer orders with internal departments and Sales teams
- Schedule shipment pickup and delivery appointments with carriers
- Monitor issues, complaints, corrective actions, and customer communications
Requirements
- At least three years' customer service experience in manufacturing
- Proficiency with Microsoft Office and Outlook
- Experience with Oracle and EDI is an asset
- Strong communication, organization, prioritization, and multitasking abilities
- Ability to work independently under minimal supervision
Apply customer service, order coordination, and problem-solving skills to support ACC customers and operations in Brantford.
Customer Service Order Management Representative in Brantford employer: Minerals Technologies
Minerals Technologies offers a supportive work environment that emphasizes safety, teamwork, and open communication. Employees benefit from competitive pay, comprehensive health and dental plans, life insurance, and paid vacation. The company also provides opportunities for professional growth within a global organization.
