At a Glance
- Tasks: Transform customer operations with AI, ensuring seamless adoption and measurable value.
- Company: Join MindBridge, a leader in AI-powered financial risk intelligence.
- Benefits: Enjoy competitive pay, flexible work options, health benefits, and professional growth.
- Other info: Diverse and inclusive workplace with excellent career advancement opportunities.
- Why this job: Make a real impact by revolutionizing financial integrity with innovative AI solutions.
- Qualifications: 7+ years in customer success or transformation consulting; strong communication skills.
The predicted salary is between 115000 - 130000 $ per year.
MindBridge is the global leader in AI-powered financial risk intelligence. Our platform, MindBridge AI™, enables finance and audit professionals to build the AI-powered finance department of the future. With over 120 billion financial transactions analyzed with MindBridge’s AI, we set the standard for innovation, scalability, and customer satisfaction.
At MindBridge, we're driven by innovation and excellence, united as a team to revolutionize financial integrity. Here, your ideas matter, and your efforts make a meaningful impact. If you're passionate about using AI to drive positive change, MindBridge is the perfect fit. What distinguishes us is our unwavering commitment to our values: Innovation, Collaboration, and Integrity.
Role Overview
The Customer Value Architect is responsible for turning MindBridge from a deployed product into a durable operating capability inside the customer’s organization. This role sits within the Customer Transformation & Value Architecture function and owns the customer value architecture after the operating strategy has been defined. You will translate customer goals, use cases, workflows, stakeholders, and executive priorities into a scalable adoption and value-realization motion.
You are the architect of how customers adopt MindBridge at scale, embed it into their operating rhythm, and prove measurable value over time. You will work closely with Forward Deployed Process Engineers, Project Managers, Account Managers, Success Engineering, Product, Education, and Support.
What You Will Do
- Convert Strategy Into Customer Operating Rhythm
- Drive adoption strategies that help customers move from initial use to repeatable operating behavior.
- Design persona-based adoption plans for executive sponsors, process owners, audit leaders, finance leaders, analysts, and operational users.
- Lead Executive Value Storytelling
- Partner Across the Account Team
- Build Repeatable Value Assets
What You Bring
- Strong experience in customer success, value consulting, transformation consulting, audit transformation, finance transformation, or enterprise SaaS adoption.
- Ability to translate customer business objectives into measurable outcomes, adoption plans, and executive value stories.
- Strong understanding of finance, audit, risk, controls, assurance, or financial operations.
- Strong written and verbal communication skills, including executive-facing storytelling.
Required Qualifications
- 7+ years of experience in customer success, transformation consulting, value consulting, enterprise SaaS, audit, finance, risk, or analytics.
- Bachelor’s degree in Business, Accounting, Finance, Economics, Data, Information Systems, or a related field.
Preferred Qualifications
- CPA, CA, CIA, CISA, CFE, CRMA, PMP, Prosci, or equivalent professional credential.
- Experience in audit analytics, financial risk intelligence, AI-enabled analytics, or enterprise data platforms.
Pay Range
The expected base salary range for this position is $115,000 to $130,000 and may be eligible for bonus awards.
Why You’ll Love Being Part of Our Team:
- Competitive Compensation and Equity
- Flexible Work – Hybrid or Remote
- Comprehensive health benefits and wellness programs
- Professional development opportunities
- Flexible Time Off
- Company Matched Retirement Plans
Equal Opportunity at MindBridge
At the heart of our global success lies commitment to diversity and inclusion. We rigorously enforce an equal opportunity policy in all aspects of employment, championing merit and qualifications as our benchmarks.
Customer Value Architect – Remote employer: MindBridge
MindBridge is an exceptional employer that fosters a collaborative and innovative work culture, allowing Senior Data Science Engineers to thrive in a remote environment while contributing to impactful projects. With a strong emphasis on employee growth, MindBridge offers opportunities for professional development and equity participation, making it a rewarding place for those looking to make a meaningful impact in the field of data science.
