AV/VC Onsite Support Technician

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and has a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation.

Job Overview: Milestone Technologies is looking for a technician with a passion for live events, audio-visual experience, and a commitment to program excellence to join our AV/VC and Event Operations Team. The AV/VC and Event Operations Team provides comprehensive event production services, and day-to-day AV Operations support. This role acts as the point of contact for AV operational work, including break/fix, vendor facilitation, and 'sweeps' of our AV spaces. Events may range from small team meetings with simple video conferencing to large company-wide productions with streaming/recording/video assets. Please note this position is located in Old Toronto and requires five days a week on-site.

Responsibilities:

• Own day-to-day AV/VC and Event Operations in the local office
• Proactively monitor health dashboards across various AV services
• Primary POC for AV conference room sweeps and ensure all conference rooms are functional
• Collaborate and troubleshoot with Helpdesk Technicians globally
• Work with AV team on operational tasks such as break/fix or in-room support
• Collaborate and elevate issues in a timely manner with AV Engineering
• Perform hardware/system upgrades
• Review client requests and provide technical direction for the planning, scheduling, and delivery of services
• Execute AV productions as assigned, whether in the studio or a live event
• Operate PTZ cameras, video switchers, digital audio mixers, and Crestron routing systems for large and medium scale events
• Manage streaming encoding and quality during live events; trim and deliver recorded events
• Act as the technical POC during board meetings and high-profile conference calls
• Oversee vendor technicians on larger scale events
• Contribute to management and documentation of on-site equipment and protocols

Skills:

• HS Diploma or GED required
• Minimum 2+ years of AV/Event production in a corporate environment
• Minimum 5 years experience with AV/VC Event Support
• Preferred knowledge of tools: Video conferencing - Google Meet, Zoom, Teams, etc.; Slack, Domotz, Crestron, XPanel, Google Admin, Robin, Logitech Sync, Rockbot
• Experience owning an event end to end from event request to technical execution
• Operational experience with event production equipment such as soundboards, audio mixers, camera controllers, video switchers, streaming codecs, microphones, etc.
• Working knowledge of editing software, basic cinematography, and lighting
• Previous experience in customer-facing or client support role
• Versed in Apple OS, presentation software like Keynote, and PPT
• Ability to navigate and troubleshoot AV Signal Flow
• Ability to lead and respond to changes in a short time frame; stay cool under pressure
• Excellent interpersonal and communication skills
• Love of video production and everything that comes with live productions

Compensation:

Estimated Pay Range: $78K to $82K CAD + Benefits. Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion:

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees.