At a Glance
- Tasks: Connect clients' calls and provide top-notch administrative support in a dynamic environment.
- Company: Join Clear Voice, an award-winning social enterprise making a difference in language services.
- Benefits: Flexible hours, generous leave, employee discounts, and a non-contributory pension scheme.
- Other info: Embrace diversity and inclusion in a role that values your unique voice.
- Why this job: Make a real impact while developing your skills in a supportive team.
- Qualifications: Experience in call handling and strong customer care skills are essential.
Contract: Maternity Cover until 31 August 2027
Closing Date: 6 November 2026
The role is part of the Operations team, where the Telephone Operator provides high quality and timely administrative support to Clear Voice Interpreting Services. The main areas of this role include:
- Connecting clients' calls to interpreters via our busy On Demand Service.
- Maintaining and developing the service's values and reputation in the marketplace through consistent and high-quality delivery of service.
- Allocating emails to the appropriate person/department.
- Responding to all stakeholders' requests in a timely, professional, and accurate manner.
- Forming and maintaining positive working relationships with current clients and partners.
- Supporting the team with the day-to-day administrative needs of a busy service.
- Demonstrating the vision and values of our organisation.
- Following all policies of Migrant Help, as the parent organisation to Clear Voice.
- Performing any other reasonable duties assigned, including administrative and operational tasks within the post holder's competency.
The experience and skills you need include:
- Understanding of a call handling environment.
- Proven ability to work quickly and effectively within a pressurized environment, successfully managing workload.
- Ability to form good working relationships with demonstrable customer care skills and meticulous attention to detail.
- Ability to communicate effectively at all levels, verbally and in writing, with diverse groups or individuals.
Migrant Help is committed to safeguarding those we provide a service to; applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process. This post is subject to a Disclosure and Barring Service (DBS) check. Therefore, applicants must:
- Provide documents to show their right to work in the UK (such as Passport, work visa, settled status document, certificate of registration, naturalisation as a British citizen, Biometric Residence Permit, etc.).
- Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment.
About Clear Voice: Clear Voice Interpreting Services is a language services provider and award-winning social enterprise that delivers instant telephone interpreting, face-to-face appointments, and written translations to businesses and charities across the UK. We have a wide range of clients and a strong reputation in the asylum and refugee support sector. All of our profits go back to our parent charity Migrant Help to support asylum seekers and victims of trafficking.
About Migrant Help: Migrant Help is a leading charity established in 1963 that delivers a range of support and advice services to people affected by displacement and exploitation across the UK. Our vision is for a global society that protects vulnerable people, treats them with respect, and enables them to reach their full potential. We foster a culture in which equality, diversity, and inclusion are recognised, valued, and encouraged.
These are some of the benefits we offer:
- Our working week is 35 hours per week offering flexibility and work-life balance.
- Enhanced family-friendly provisions.
- Employees will gain an extra day of annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
- Option to buy or sell up to 5 days of annual leave.
- Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support, and other additional employee benefits and recognitions.
- Migrant Help offers employees a non-contributory pension scheme where Migrant Help pays 8% worth of employee salary into the pension scheme.
Selection Criteria: Your application will be assessed against the job description and person specification. We encourage applications from disabled people and aim to progress candidates who meet the minimum criteria to the next stage of the recruitment process.
Please note this vacancy may close early depending on applications received. As part of your role, it is important you operate within Migrant Help's values: Protection, Diversity, Equality, Partnership, Innovation, and Excellence. Migrant Help is proud to be an equal opportunities employer.
Telephone Operator in Dover employer: Migrant
Migrant offers a rewarding and meaningful role as part of the Operations team, providing high-quality administrative support to Clear Voice Interpreting Services. The company values organization and prioritization skills, making it an exciting workplace for those looking to make a difference. Employees can expect a supportive environment that fosters professional growth and development.
