At a Glance
- Tasks: Lead and manage DevOps and application support teams for optimal performance.
- Company: A leading Canadian insurance company focused on innovation.
- Benefits: Competitive salary, career growth, and exposure to cutting-edge technologies.
- Other info: Inclusive workplace encouraging applications from diverse backgrounds.
- Why this job: Make a real impact on critical digital platforms and drive operational excellence.
- Qualifications: 10+ years in IT Operations or DevOps with strong leadership skills.
The predicted salary is between 121500 - 148500 $ per year.
Lead the DevOps and support function responsible for the stability, availability, and continuous improvement of digital applications, travel systems, MuleSoft integrations, and ERS platforms. This role combines people leadership, operational excellence, incident management, automation, and cross-functional collaboration to deliver reliable and scalable technology services.
Lead and manage the application support and DevOps teams to ensure optimal performance and service delivery.
- Manage day-to-day support operations, incident management, problem management, and production stability.
- Own application availability, service levels, operational KPIs, and major incident response.
- Oversee release management, deployment processes, CI/CD pipelines, and environment management.
- Drive automation, monitoring, and continuous improvement initiatives to improve reliability and efficiency.
- Manage vendor relationships, support contracts, escalations, upgrades, and patches.
- Ensure production readiness, disaster recovery planning, and operational compliance with security standards.
- Partner with development, infrastructure, cybersecurity, and business teams to deliver stable and scalable solutions.
Qualifications:
- 10+ years of experience in Application Support, IT Operations, or DevOps
- 5+ years of people leadership experience
- Experience supporting customer-facing digital applications and enterprise systems
- Strong knowledge of ITIL processes including Incident, Problem, Change, and Release Management
- Experience with DevOps practices, CI/CD pipelines, monitoring, and operational automation
- Hands-on experience with cloud platforms, Linux/Windows environments, APIs, and enterprise integrations
- Experience supporting MuleSoft, web applications, and database technologies (SQL Server, Oracle, PostgreSQL)
- Strong vendor management, stakeholder management, and communication skills
The successful candidate will bring more than 10 years of experience in Application Support, IT Operations, or DevOps, along with a proven track record of leading and developing technical teams. They will possess strong expertise in ITIL processes, production support, incident and problem management, release management, and operational governance. Technically, they will have hands-on experience with cloud platforms, enterprise integrations, CI/CD pipelines, monitoring tools, databases, and customer-facing applications. The ideal candidate will demonstrate strong leadership, vendor management, and stakeholder engagement skills while effectively partnering with development, infrastructure, cybersecurity, and business teams. They will be a proactive, results-oriented professional who excels at driving automation, continuous improvement, operational stability, and service excellence in complex enterprise environments.
Opportunity to lead and develop a high-performing Application Support and DevOps team.
- Significant ownership of business-critical digital platforms, integrations, and operational performance.
- Broad exposure to cloud technologies, enterprise applications, CI/CD pipelines, and automation initiatives.
- High visibility through collaboration with business stakeholders, vendors, cybersecurity, infrastructure, and development teams.
- Ability to drive continuous improvement, operational excellence, and long-term technology reliability across key enterprise systems.
Manager, DevOps & App Support in Markham employer: Michael Page
MPI is an exceptional employer that values its employees by fostering a collaborative and innovative work culture. As a Senior Site Superintendent, you will benefit from comprehensive professional development opportunities and a commitment to safety and quality in all projects. Located in Canada, our team enjoys a supportive environment that encourages growth and strong relationships with clients and stakeholders, making it a rewarding place to advance your career in construction.
