Shape patient experience strategy at MIC Medical Imaging through strong leadership, stakeholder engagement, and service improvement across healthcare journeys. This senior leadership role brings together patient access, call centre services, referrer engagement, marketing, communications, and brand management. You will represent patients and referrers at the leadership table. Your work will help make MIC easy to access, easy to work with, and responsive to communities served. Key Responsibilities:
Set and deliver patient and referrer experience strategy Lead patient access, referral intake, and appointment booking Strengthen physician, clinic, and healthcare partner relationships Guide marketing, communications, digital presence, and brand stewardship Use feedback and data to drive measurable improvements Requirements:
Post-secondary degree in business, healthcare, communications, marketing, or related field Progressive leadership experience in healthcare or related environments Success leading teams and complex cross-functional initiatives Strong communication and stakeholder-management capabilities Ability to translate insight into sustainable service improvements Lead connected patient experiences at MIC Medical Imaging through strategy, communication, relationship-building, and measurable improvement.
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Director of Patient Experience Strategy in Edmonton employer: MIC MEDICAL IMAGING
At MIC, we pride ourselves on being an exceptional employer for Medical Radiation Technologists and Combined Laboratory and X-ray Technologists. Our supportive work culture fosters collaboration and professional growth, offering competitive wages, flexible scheduling, and comprehensive benefits including wellness days and professional development allowances. Located in the vibrant Edmonton area, our clinics provide a dynamic environment where you can make a meaningful impact on patient care while enjoying team-building events and recognition for your contributions.
