Service Technician

We are seeking a Service Technician to join our Field Service Operations – Sudbury Service Center team. You will be responsible for performing preventive maintenance, troubleshooting, repairs, and installations on mining and aggregates equipment, which involves working hands‑on at customer sites to ensure safe, reliable, and efficient equipment performance. Your role plays a crucial part in supporting customer operations and maximizing equipment uptime, which will positively impact customer satisfaction, safety, and productivity. In this position, you will report to the Service Supervisor.

This position is mainly located in Sudbury; however, it involves up to 50–70% travel to customer sites within the region.

You will join a team of field service professionals with strong mechanical and technical expertise who are passionate about providing high‑quality service and long‑term customer support. The team strives to ensure safe operations, equipment reliability, and excellent customer outcomes.

What you’ll do:

• Perform mechanical maintenance, repairs, and inspections on crushing, screening, and other mining equipment.
• Execute preventive maintenance and shutdown work in accordance with safety and quality standards.
• Troubleshoot mechanical issues and recommend corrective actions.
• Support equipment installations, commissioning, and upgrades at customer sites.
• Complete service reports, documentation, and work orders accurately and on time.
• Work closely with customers to ensure safe, efficient, and reliable operation of equipment.
• Follow Metso and customer HSE policies, procedures, and best practices.
• Contribute to continuous improvement in service quality and work practices.
• Maintain a strong customer focus by delivering high-quality workmanship, responding professionally to customer needs, and supporting positive customer experiences during workshop and field activities.
• Represent Metso professionally at all times and demonstrate behaviours that support Metso's values, customer relationships, and reputation.
• Demonstrate flexibility and adaptability to changing customer requirements, repair scopes, operational priorities, schedules, and business needs.
• Communicate effectively with supervisors, customers, quality personnel, coordinators, and coworkers to support safe work execution, timely issue resolution, and accurate documentation.
• Demonstrate a commitment to continuous learning and professional development through training, certifications, mentoring, and participation in skills development activities relevant to workshop and field service work.
• Maintain awareness of customer needs, equipment conditions, reliability improvement opportunities, and potential service requirements that support long‑term customer success and operational performance.
• Support Metso's safety culture through active participation in hazard identification, risk assessments, safety observations, incident prevention, and continuous improvement initiatives.
• Be capable of meeting customer site-access requirements, including medical assessments, fitness‑for‑duty evaluations, and drug and alcohol testing where required by customer policies.

Who you are:

• Technical diploma, trade certificate, or equivalent hands‑on experience in mechanical maintenance.
• Experience working with mining, aggregates, or heavy industrial equipment.
• Strong mechanical aptitude and problem‑solving skills.
• Safety‑focused mindset with experience working in industrial or mine‑site environments.
• Ability to work independently and as part of a team in remote or field‑based settings.
• Good communication skills and a customer‑oriented approach.
• Willingness and ability to travel and work irregular hours as required.

What's in it for you:

• An inspiring purpose – Enabling sustainable modern life by supporting the responsible processing of minerals and metals.
• Wellbeing and safety – Strong safety culture, occupational healthcare, and wellbeing support.
• Compensation and rewards – Competitive pay, benefits, and applicable allowances.
• A thriving culture – Inclusive, caring, and collaborative work environment.
• Extensive learning opportunities – On‑the‑job learning, technical training, and development opportunities.
• Worldwide support – Be part of a global network of Metso professionals who support each other and get things done together.

This role comes with physical work requirements connected to working at customer sites, workshops, and industrial environments.

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.