Senior Manager, GO Expansion Operations in Toronto

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

Senior Manager, GO Expansion Operations provides management and oversight through an Operational lens to support the transition to the modern and expanded GO network.

What will I be doing?

• Identify elements to improve the performance, efficiency, and quality of the rail operation, including additional track infrastructure, signaling, fleet functionality improvements, and communication systems.
• Develop project strategies while providing overall administrative and technical leadership and oversight to multiple corridor project activities to ensure coordination of efforts and successful completion.
• Plan, set objectives and control activities during the development of the corridor projects that support service increases in conjunction with operations and project teams.
• Review project design activities through an O&M lens to proactively identify any areas of potential exposure or non-compliance; recommend appropriate actions to mitigate risk.
• Deliver presentations, attend meetings, and act as ambassador for the organization and its initiatives.
• Partner and manage relationships with internal cross-functional departments (e.g. rail operations, corridor delivery group, procurement, capital project delivery teams) to ensure progression of project and seamless commissioning/deployment into operational service.
• Lead the development of standards, guidelines and management control systems that maximize safety, environmental sensitivity, and expense accountability.
• Develop recommendations for management associated with capital project budgets for corridor infrastructure projects.
• Provide senior leadership oversight and direction to staff and project teams (e.g. define team member roles, responsibilities, and expectations); deliver timely feedback to ensure a cohesive operational unit and the optimum use of team skills; manage staff and monitor work assignments to ensure adherence to timelines; monitor the achievement of performance objectives; develop and implement action plans to address performance gaps.
• Provide mentoring, coaching and guidance to team members while maintaining effective leadership qualities.

What Skills and Qualifications Do I Need?

• Completion of a degree in Business Administration, Transportation Planning, or a related discipline – or a combination of education, training and experience deemed equivalent.
• Minimum ten (10) years’ progressively senior experience in railway operations, railway corridor engineering, contract management, and customer service, preferably in the public sector and/or a unionized environment; experience with both freight and passenger rail is considered an asset.
• Knowledge of the applicable legislation and railway operating rules affecting railway, environmental, public, and employee safety is an asset.
• Leadership skills to manage, mentor, and develop unit teams; experience in the application of collective agreement provisions to monitor and manage employees and contractors.
• Experience with vendor management to manage development and delivery of externally provided products and services and monitor service delivery and performance against contract provisions.
• Influencing skills to establish effective working relationships, negotiate, and deal with a variety of contacts, both internal and external to the organization; along with the ability to gain cooperation from individuals not under direct authority.
• Interpersonal and oral/written/presentation skills to present complex and/or new ideas with clarity and simplicity; to liaise with all levels within the organization and on construction sites; to work effectively with specialists across multiple sectors.
• Occasionally required to work nights and weekends to visit construction sites and public meetings.

Certifications or Designations:

• Canadian Rail Operating Rules (CROR) certification an asset.
• Valid Professional Engineering (P.Eng.) license recognized by the Professional Engineers of Ontario (PEO) an asset.

Don’t Meet Every Requirement?

If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team. We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation:

Metrolinx is an equal opportunity employer and committed to a diverse and inclusive workforce. We are also committed to offering reasonable accommodation to job applicants in accordance with applicable legislation. If you require assistance or an accommodation at any point during the hiring process, please contact us at: 416-202-5601 or email hr.recruitment@metrolinx.com.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.