Advisor, eCommerce Growth – Ontario in Toronto

Position Title: Advisor, eCommerce Growth Ontario - Food Basics

Job Requisition ID: 49941

Career Group (ADSP): Administration

Division: Qc - Stratégie Num. / Commerce en ligne (80069071)

Department: Marketing and e-Commerce

Work Location: ON - 5559 DUNDAS STREET W

Province: Ontario

The typical salary range for this position is $62,400.00 - $93,600.00 annually. The base salary offered will be determined based on the candidate’s job-related knowledge, skills, education, experience, and internal equity considerations.

Joining our team has its advantages!

• Flexible schedule to promote work/life balance
• Group insurance from the first day
• Very competitive pension plan
• Generous holiday policy
• Personal days
• Employee Assistance Program
• Free parking
• Opportunity for professional development

This is a posting for a new, permanent full-time position.

SUMMARY: Reporting to the Senior Manager, eCommerce Growth Ontario, the Advisor, eCommerce Growth Ontario – Food Basics is responsible for supporting the growth, performance and ongoing development of the Food Basics eCommerce business. The Advisor works closely with agencies and cross-functional teams to plan and execute growth initiatives, manage promotional and seasonal activations, enhance the online shopping experience and improve business performance. Using a data-driven approach, the Advisor identifies opportunities, monitors results and coordinates marketing, merchandising, operational and platform improvements that support eCommerce sales and profitability objectives.

SPECIFIC RESPONSIBILITIES:

• Support the development and execution of the Food Basics eCommerce growth strategy across delivery, pickup, express delivery and other online grocery services.
• Monitor sales, customer, marketing, operational and financial performance; identify trends, opportunities and areas requiring corrective action.
• Prepare recurring performance reports, business reviews and recommendations for internal stakeholders.
• Analyze performance variances and coordinate required adjustments with Marketing, Merchandising, Finance, Operations, internal teams and agencies.
• Use a data-driven approach to recommend initiatives that improve sales, traffic, conversion, customer engagement, order frequency and profitability.
• Support annual planning, sales forecasts, growth targets, campaign planning and competitive intelligence for Food Basics eCommerce.
• Act as a key day-to-day contact for assigned agencies and build productive relationships with stores and internal business teams.
• Coordinate business requests, issue resolution, agency commitments, deliverables, risks and dependencies across multiple stakeholders.
• Support the evaluation of agency recommendations, campaign opportunities, creative concepts and new digital capabilities.
• Coordinate the planning and execution of new eCommerce programs, service enhancements, store expansions and customer-experience initiatives, including feasibility analysis, implementation schedules, launch readiness and post-launch follow-up.
• Coordinate requirements and deliverables with Operations, Information Technology, product catalogue teams, Marketing, Merchandising, Media, Finance, Customer Service and agencies.
• Plan, maintain and execute the Food Basics eCommerce promotional and seasonal activation calendar.
• Coordinate the production, maintenance and publishing of eCommerce content to ensure accuracy, timeliness and alignment with Food Basics brand standards.
• Brief agencies on the development of digital and traditional promotional assets; establish priorities, timelines and quality-control processes for recurring and ad hoc deliverables.
• Work with Marketing, Merchandising and Media teams to execute seasonal campaigns supporting promotional offers, featured products, cross-selling opportunities, new products and personalized themes.
• Maximize awareness and reach of Food Basics eCommerce services across the broader brand ecosystem, including email, digital media, website and mobile application channels.
• Coordinate the development and launch of featured shops, landing pages and other online merchandising experiences.
• Identify and prioritize issues affecting product availability, pricing, promotions, catalogue accuracy, site content, order execution and the overall customer experience.
• Contribute to the definition of business requirements for platform enhancements and continuous improvement of the Food Basics online shopping experience.
• Coordinate the investigation and resolution of marketing, content, operational, technical and customer-service issues; develop processes and documentation that reduce recurring issues.
• Track campaign and activation performance, assess results against objectives and recommend improvements for future initiatives.
• Support the management of production budgets and the review, validation and reconciliation of agency and supplier invoices, fees, credits and financial adjustments.
• Coordinate with Finance and agencies to investigate discrepancies, resolve outstanding items and maintain accurate supporting documentation.
• Assist with business cases, financial analyses, performance assessments and information required for internal, executive or investor reporting.

QUALIFICATIONS:

• Bachelor’s degree in business administration, marketing, digital marketing, eCommerce or another relevant discipline.
• Three or more years of relevant experience in eCommerce, digital marketing, retail, project coordination, campaign management, business analysis or a related field.
• Experience working with creative, media, digital or production agencies is an asset.
• Strong analytical skills and the ability to translate data into clear findings and actionable recommendations.
• Demonstrated ability to coordinate cross-functional initiatives involving multiple stakeholders.
• Strong organizational and project-management skills, with the ability to manage competing priorities and tight deadlines.
• Strong written and verbal communication skills, attention to detail and commitment to high-quality work.
• Proficiency with Microsoft Office, particularly Excel and PowerPoint; experience with web analytics, dashboards, campaign reporting or financial analyses is an asset.
• Ability to work autonomously while contributing effectively in a collaborative team environment.
• Knowledge of grocery retail, digital marketing or online grocery operations is an asset.
• Bilingualism in English and French is an asset.

The responsibilities and relationships assigned to this role may change as is necessary to achieve Metro's business objectives.