Reporting to the Operations Manager, the Operations Supervisor is responsible for leading warehouse operations on the assigned shift, ensuring a safe, productive, and customer-focused work environment. This role oversees team performance, operational efficiency, quality standards, and employee development while driving continuous improvement initiatives.
Key Responsibilities
- Lead and support warehouse team members to achieve operational, productivity, and customer service objectives.
- Plan and schedule labour resources to meet daily workload demands while controlling costs.
- Conduct shift start-up meetings and communicate operational priorities, safety expectations, and performance goals.
- Monitor workflow and ensure orders are picked, packed, and shipped accurately and on time.
- Track key performance indicators (KPIs) and identify opportunities to improve productivity, quality, and service levels.
- Coach, mentor, and develop employees through regular feedback, training, and performance management.
- Foster a positive, accountable, and inclusive workplace culture focused on employee engagement and teamwork.
- Build and maintain strong relationships with customers by ensuring service expectations are met.
- Ensure compliance with all company policies, customer requirements, and health and safety regulations.
- Investigate operational issues, implement corrective actions, and support continuous improvement initiatives.
- Maintain accurate labour, attendance, and operational records.
- Perform other related duties as assigned.
Qualifications & Experience
- Minimum 5 years of warehouse, distribution, or logistics experience; 3PL experience is considered an asset.
- Minimum 2 years of supervisory or leadership experience in a warehouse or distribution environment.
- Experience leading teams in a fast-paced operational setting.
- Strong knowledge of warehouse operations, inventory processes, and shipping activities.
- Proficiency with Microsoft Office and Warehouse Management Systems (WMS).
- Demonstrated ability to prioritize tasks, solve problems, and make sound decisions.
- Strong attendance record and commitment to workplace safety.
Skills & Competencies
- Leadership and Team Development
- Customer Focus
- Communication and Relationship Building
- Problem Solving and Decision Making
- Planning and Organization
- Continuous Improvement Mindset
- Change Management
- Results Orientation
- Business and Operational Acumen
Education
- Post-secondary education in Business, Logistics, Supply Chain Management, or a related discipline is preferred.
- An equivalent combination of education and relevant experience will be considered.
Work Schedule
- Monday to Thursday, 8:00 PM to 6:00 AM (10-Hours Shift)
- Full-time position
- During the training and onboarding period, flexibility may be required to work alternate shifts or hours as needed
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Warehouse Operations Supervisor | Night Shift employer: Metro Supply Chain Group
Metro Supply Chain Group is an exceptional employer that prioritizes the health and safety of its employees while fostering a collaborative work culture across its Western Canada facilities. With a strong commitment to employee growth, you will have access to continuous training and development opportunities, ensuring you can thrive in your role as a Multi-Site Health & Safety Leader. Join us to be part of a team that values safety, compliance, and innovation in a supportive environment.
