SUMMARY
The Managed Transportation Coordinator is responsible for executing and monitoring daily shipments to ensure accuracy, efficiency, and complete end-to-end visibility. This role supports customers, carriers, warehouses, and internal teams through proactive communication, issue resolution, and maintaining high-quality data within the Transportation Management System (TMS).
Monday to Friday 9:30am-6:00pm
RESPONSIBILITIES
Shipment Execution & Tracking
- Execute and monitor daily shipments, including tendering, dispatching, tracking, and updating statuses in the TMS.
- Track and trace shipments to ensure on-time pickup and delivery; identify delays or service risks.
- Confirm appointments and coordinate dock requirements and order readiness with warehouses.
- Validate shipment details and process documentation (BOLs, packing lists, customs documents, PODs).
Customer & Carrier Communication
- Provide customers with accurate ETAs, delay notifications, and recovery updates.
- Communicate with carriers via phone, email, and portals to obtain timely shipment information.
- Partner with warehouse operations and customer service to prioritize and coordinate shipments, including special handling or time-sensitive moves.
Data Integrity, Billing & Reporting
- Maintain accurate TMS data including reference numbers, weights, dimensions, accessorials, and shipment notes.
- Prepare exception logs, recovery summaries, KPI metrics, and other required reports.
- Support billing audits to ensure invoicing accuracy and adherence to SLAs.
Issue Resolution & Continuous Improvement
- Resolve shipment issues quickly and elevate recurring concerns to the MT Representative/Manager.
- Recommend mode changes or alternative solutions when shipments are at risk.
- Identify opportunities for process improvements and cost-saving initiatives.
EDUCATION AND EXPERIENCE
- 2-3 years of experience in transportation or warehouse operations.
- College diploma or degree in Business, Logistics, or related field (asset).
- Experience with TMS platforms; WMS experience an asset.
- Experience supporting e-commerce or B2C, B2B, Final Mile transportation environments is beneficial.
SKILLS
- Strong organizational skills and attention to detail with high data accuracy.
- Excellent verbal and written communication skills.
- Ability to prioritize, multitask, and make sound decisions in a fast-paced environment.
- Analytical problem-solving mindset with the ability to react quickly to service issues.
- Customer-first mentality and ability to maintain composure under pressure.
- Commitment to continuous learning and improvement.
- Collaborative, team-oriented approach.
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Transportation Coordinator in Mississauga employer: Metro Supply Chain Group
Metro Supply Chain Group is an exceptional employer that prioritizes the health and safety of its employees while fostering a collaborative work culture across its Western Canada facilities. With a strong commitment to employee growth, you will have access to continuous training and development opportunities, ensuring you can thrive in your role as a Multi-Site Health & Safety Leader. Join us to be part of a team that values safety, compliance, and innovation in a supportive environment.
