At a Glance
- Tasks: Manage customer and vendor relationships while ensuring service level agreements are met.
- Company: Join a dynamic team focused on operational excellence and customer satisfaction.
- Benefits: Competitive salary, professional development opportunities, and a supportive work environment.
- Other info: Collaborative culture with opportunities for growth and innovation.
- Why this job: Make a real impact by optimizing processes and enhancing customer experiences.
- Qualifications: Strong analytical skills and experience in operations management.
The predicted salary is between 78750 - 96250 $ per year.
SCHEDULE
- Monday - Friday
- SUMMARY
- Ensure customer and vendor relationships are established or managed, and ensuring all Service Level Agreements (SLA’s) and daily Key Performance Indicators (KPI’s) are met
- Create and deliver reports and presentations, including the use of meaningful charts, graphs, or other data visualizations, using data analysis to drive and develop recommendations as a foundation to creating and maintain strong customer relationships
- Oversee the design of advanced modeling, what-if analyses, predictive analyses, and strategic planning studies
- Collaborate with the Analytics group to glean insights from historical analyses to drive predictive modeling analyses and evaluate the impacts of proposed process and operational adjustments.
- Evaluate the impacts of proposed process improvements, operational adjustments, and new technologies; quantifies results of analyses of alternative approaches to managing changes
- Develop recommendations to improve strategic planning and network performance; presents the results of complex analysis and operations research to management and clients.
- Support transportation functions by selecting cost-effective carriers, and ensuring providers are meeting pickup and delivery requirements
- Ensure carrier compliance to delivery performance standards and manage customer freight claims (OS&D)
- Oversight and Compliance of Freight Audit and Rate Management
- Rate orders and quotes according to tariffs, provide quotations to client when requested
- Manage and track carrier invoice submissions
- Use TMS system and manual processes to audit invoices
- Generate reporting on audit results
- Achieve Financial, Service and Operational budgets
- Responsible for ensuring a safe, secure and fair work environment for all team members
- Responsible for ensuring that processes, and changes are effectively deployed to ensure continuity of operational performance and client satisfaction
- COMPETENCIES
- Customer Centricity
- Fostering Culture
- Collaboration
- Problem Solving & Decision Making
- Managing Through Change
- Developing Self & Others
- Planning & Results Orientation
- Communication
- Always Improving Mindset
- Business & Financial Savvy
- #J-18808-Ljbffr
Operations Manager Dispatch & Transport in Delta employer: Metro Supply Chain Group
Metro Supply Chain Group is an exceptional employer that prioritizes the health and safety of its employees while fostering a collaborative work culture across its Western Canada facilities. With a strong commitment to employee growth, you will have access to continuous training and development opportunities, ensuring you can thrive in your role as a Multi-Site Health & Safety Leader. Join us to be part of a team that values safety, compliance, and innovation in a supportive environment.
We think you need these skills to ace Operations Manager Dispatch & Transport in Delta
Customer Relationship Management
Service Level Agreement (SLA) Management
Key Performance Indicator (KPI) Monitoring
Data Analysis
Report Creation
Data Visualization
Predictive Modelling
