POSITION TITLE: Medical Transportation Assistance Representative
DEPARTMENT: Health and Mental Health & Addictions
CLASSIFICATION: MGO-04
SALARY RANGE: Starting at $53,060.00 Per Annum
POSITION TYPE: Full-time, Permanent
LOCATION: Saskatoon
ACCOUNTABLE TO : HMHA Program Manager
Brief Overview
The Métis Nation–Saskatchewan Ministry of Health and Mental Health & Addictions (HMHA) is seeking a strong team player , c ommitted to quality service to carry out objectives of the Department of HMHA and to provide a range of services as the Medical Transportation Assistance Representative.
The Medical Transportation Assistance Representative supports eligible MN-S citizens to access medically necessary appointments by coordinating travel logistics, processing reimbursements, and guiding clients through the program eligibility and documentation process. This role delivers timely, culturally safe, client-centered service; liaises with health providers, carriers, and internal teams; and ensures compliance with program policy, privacy legislation, and funding agreements.
Key Responsibilities
Citizen Service & Intake
- Collaborate with Ma Faamii to provide front-line support for MTAP inquiries (phone, email, in-person), explaining eligibility, required documents, and timelines.
- Support intake and verification (citizenship/eligibility), obtain consent, and set up files in the case management/CRM system.
- Offer trauma-informed, culturally safe assistance tailored to the needs of Métis clients, Elders, and clients with complex barriers.
Transportation Coordination
- Arrange or authorize travel to medically necessary, pre-approved appointments (e.g., scheduled procedures, specialist visits).
- Coordinate ground travel (community shuttles, taxis), intercity bus/air (where eligible), and accommodations/meals as per policy.
- Troubleshoot itinerary changes, cancellations, and urgent requests; communicate clearly with clients and vendors.
Claims & Reimbursement Processing
- Review and validate documentation (referrals, appointment confirmations, receipts).
- Calculate mileage, per diems, escorts, accommodations, and incidentals in line with MTAP rates and policy.
- Prepare and process reimbursements, ensuring accuracy, timeliness, and audit-readiness.
Data, Reporting & Compliance
- Maintain accurate, up-to-date client records in CRM/case management and shared drives, following privacy and retention rules.
- Produce routine metrics (volumes, turnaround times, spend by category) and support audits and quality improvement reviews.
- Adhere to MN- S policies, funding terms, and applicable legislation (e.g., HIPA, FOIP), escalating exceptions and risks.
Collaboration & Program Improvement
- Liaise with clinics/hospitals, transportation providers, and internal Health/Finance teams to resolve issues and optimize workflows.
- Identify client trends and barriers; recommend service improvements, forms/template updates, and policy clarifications.
- Support outreach and education to communities on how to access MTAP supports.
- Other duties as assigned.
Qualifications
- Certificate or diploma in Office/Business Administration, Community/Health Services, Human Services, or related field; equivalent experience considered.
- 1–3 years in client services, health navigation, benefits/claims processing, or administrative coordination; experience with Indigenous-serving programs is an asset.
- Knowledge of MN–S, Métis culture and communities in Saskatchewan; ability to provide culturally safe service.
Knowledge and skills
- Knowledge of Métis culture
- Strong communication skills including speaking, writing, and active listening skills
- Strong computer skills (including Microsoft Word, Excel, database software, electronic communication tools such as Microsoft Outlook)
- Strong time-management skills along with the ability to prioritize daily tasks, organizational skills, and effective decision-making abilities
- Willingness to work within a team environment
- Professional telephone etiquette
- Exceptional written and oral communications skills
- Excellent work attendance
- Sound problem solving and decision-making skills as well as attention to detail
- Interpersonal skills and an ability to demonstrate de-escalation and conflict resolution in difficult situations
Additional Requirements
- A valid Saskatchewan driver's license and/or access to reliable transportation to our downtown location would be required.
- The successful candidate must undergo a Criminal Record Check with the vulnerable sector.
- Please submit your application by 9:59 PM on November 5, 2026.
Medical Transportation Assistance Rep in Saskatoon employer: Métis Nation-Saskatchewan
The Métis Nation–Saskatchewan is an exceptional employer that prioritizes cultural grounding and community engagement, making it a meaningful place to work for those passionate about Métis history and governance. With a strong focus on employee growth, the organization offers opportunities for professional development and leadership within a collaborative and supportive work culture. Located in downtown Saskatchewan, employees benefit from a vibrant community atmosphere while contributing to initiatives that strengthen citizen trust and enhance organizational reputation.
