Metergy Solutions Inc. is seeking a Director of Service to oversee Canada and the U.S. service function, spanning in-house teams and third‑party centers. You will shape the operating rhythm, governance and coaching culture to deliver scalable customer support and continuous improvement. The role requires 10+ years in customer service and operations, with strong leadership, data-driven decision making and a bias for execution. Based in Canada with a strategic, collaborative mindset.
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Director of Service Excellence & Ops (US & Canada) in Toronto employer: Metergy Solutions Inc.
Metergy Solutions Inc. is an exceptional employer that combines the dynamic energy of a startup with the stability of a well-established company, offering employees a chance to contribute to meaningful carbon reduction initiatives. With a strong commitment to employee growth, Metergy provides comprehensive benefits including fully covered health and dental plans from day one, retirement planning support, and opportunities for continuous learning. The inclusive and high-performing work culture fosters collaboration and positivity, making it a great place to thrive both personally and professionally in the vibrant Markham area, soon to be North York.
