Lead multi-unit residential operations for MetCap Living in an on-site Eastern Canada role requiring analytical and property management expertise.
The Director of Operations oversees portfolio performance, efficient processes, and resident experience standards. This full-time position collaborates with finance, capital improvements, customer service, technology, and collections leaders. The work supports budgets, building performance, and continuous service improvement.
Key Responsibilities:
- Oversee operational performance across a multi-unit residential portfolio
- Monitor operational metrics and guide site and regional teams
- Resolve escalated resident issues and uphold service standards
- Develop operational strategies and implement process improvements
- Mentor managers and support property enhancement projects
Requirements:
- Strong operations management experience across multi-site residential portfolios
- Advanced analytical skills using operational, financial, and occupancy data
- Experience leading diverse teams and coaching managers
- Budgeting expertise for operating and capital expenditures
- Property management experience and on-site Eastern Canada availability
Bring residential operations leadership, analytical judgment, budgeting expertise, and resident service focus to MetCap Living's portfolio.
Director of Residential Operations in Ottawa employer: MetCap Living
Join our dynamic property management team in Montreal, where we prioritise a supportive work culture and offer competitive pay ranging from $21 to $25 per hour based on experience. We are committed to employee growth, providing opportunities for professional development while ensuring a flexible work environment that values work-life balance. With a focus on excellent customer service and community engagement, you'll find meaningful and rewarding employment with us.
