Live-In Resident Manager

About MetCap Living

MetCap Living Management Inc. is one of Canada's leading private third-party property management companies specializing in multi-residential property management. We are a growth-oriented organization with property operations across British Columbia, Ontario, Quebec, and Nova Scotia.

The Resident Manager is responsible for maintaining the property to the highest standards, providing exceptional resident service, coordinating maintenance and contractors, supporting leasing and collections activities, and ensuring the effective administration and operation of the building. The Resident Manager must be hands-on, highly organized, customer-service oriented and capable of working independently while maintaining regular communication with the Property Manager.

Employment Type: Full-time

Salary Range: $30,000-$35,000 (plus apartment benefit)

Duties & Responsibilities

• Daily Property Operations, Inspections & Maintenance: The Resident Manager is responsible for completing daily inspections and maintaining the property in a clean, safe and well-maintained condition.
• Daily Resident Service & Communication: Answer resident inquiries promptly and professionally. Respond to resident concerns and service requests.
• Daily Administrative Duties: Collect and process rental payments in accordance with company procedures. Maintain organized property files and documentation.
• Daily Contractor, Trade & Supplier Coordination: Coordinate and schedule approved trades, suppliers and contractors. Supervise trades and suppliers while working on the property.
• Daily Life Safety & Emergency Response: Respond immediately to emergencies, including fire, flood, no heat, elevator failure, electrical outages and other urgent building situations.
• Cleaning & Common Area Duties: Clean all hallways, elevator tracks, fire extinguisher cabinets, stairways, and other common areas as required.
• Weekly Duties: Update property availability reports. Review outstanding maintenance requests and ensure appropriate follow-up.
• Legal & Collections Duties: Print the current Aging Summary. Deliver Friendly Reminder notices to applicable residents.
• Additional Duties: Attend tribunal hearings under the direction of the Property Manager. Assist with legal-related tasks and documentation.
• Monthly Duties: Reconcile parking spreadsheets. Review outstanding maintenance and property issues.
• Annual Duties: Complete annual in-suite safety inspections. Support annual building maintenance and inspection programs.
• Health & Safety: Comply with all company Occupational Health & Safety policies and procedures.
• Leasing & Property Administration: Assist with leasing activities and prospective resident inquiries. Maintain accurate availability information.
• On-Site & Work Schedule Requirements: Remain on the property during scheduled working hours unless otherwise authorized.

Qualifications & Skills

• Previous experience in residential property management, building operations, maintenance or a related field is an asset.
• Strong customer service and resident relations skills.
• Strong verbal and written communication skills.
• Strong organizational and administrative abilities.
• Basic computer skills and ability to learn property management systems.
• Practical maintenance and troubleshooting skills.
• Ability to perform plaster & paint repairs and general building maintenance.
• Ability to coordinate and supervise contractors, trades and suppliers.
• Strong attention to detail and follow-through.
• Ability to work independently and prioritize multiple competing demands.
• Strong problem-solving and decision-making skills.
• Ability to respond calmly and effectively during emergencies.
• Professional approach to resident complaints, inquiries and sensitive matters.
• Ability to work flexible hours to meet property and leasing requirements.
• Ability to perform physical duties associated with the position, including lifting up to 50 lbs.
• Previous multi-residential property management experience is an asset.

What MetCap Living Offers

• Apartment accommodation, where applicable to the position.
• Mobile phone.
• Health benefits package.
• Annual bonus opportunities.
• Comprehensive training across all areas of responsibility.
• Opportunities for career development and advancement.
• A professional and supportive property management environment.

We thank all applicants; however, only those candidates invited to interview will be contacted. We do not use AI during our hiring process. MetCap Living Management Inc. is committed to accommodating applicants' needs in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and under the Ontario Human Rights Code throughout the selection process. If you require a disability–related accommodation to participate in the recruitment process, please email us.