At a Glance
- Tasks: Design and structure service offerings for portfolio companies, focusing on operational improvement and growth.
- Company: Join Meroka, a forward-thinking company creating generational wealth through innovative technology.
- Benefits: Enjoy competitive salary, meaningful equity, and hybrid work options.
- Other info: Dynamic startup environment with opportunities to innovate and collaborate across teams.
- Why this job: Make a real impact in the physical economy while learning and growing your skills.
- Qualifications: Operational experience, team leadership, and fluency in French and English required.
The predicted salary is between 82800 - 101200 $ per year.
We are looking for an Operations Builder to design and structure our service offerings to our portfolio companies, enabling them administratively, operationally, and financially. This role will touch on administrative back office functions, operational improvement and optimization, and business growth. The ideal candidate will bring operational expertise in a relevant business function, paired with an interest in expanding their breadth of knowledge and a strong ability to both learn quickly and deliver value while learning.
This role reports to the VP of Ops and Product, and will collaborate closely with him and the rest of the operations/product team to build out the operations strategy and roadmap. We need someone who has a bias for action; is excited to try things, monitor results, and iterate; and centers the output around a resilient and adaptable service model that delivers value at scale to every partner who needs it. This role is also deeply implicated in product development and will be a key partner for both the product and engineering teams to incorporate our service offerings into our core technology product.
Location: Hybrid, Montreal
Type: Full-time, permanent role. Competitive salary plus meaningful equity and benefits.
Here’s what gets us out of bed: the physical world is starved for labor while demand for building and infrastructure keeps climbing. Build genuinely good systems for it and you don’t shrink the workforce — you grow it. More work, better jobs, better pay, better benefits, and a better life for the frontline workers who keep everyday life running and who’ve been overlooked by technology for decades. That’s the wealth we’re trying to create, and we’re starting in Canada with room to expand internationally over time.
This Is Not For You If…
- You have a lane you are an expert in and you want to stay in that lane.
- You like the control and predictability of making change through incremental improvements rather than building from scratch.
- You do your best work with precise processes, defined systems, and a playbook to follow.
- You want a controlled, predictable, highly systematized day to day.
- You like problems to have a clear, straightforward, and unambiguous solution.
What You’ll Do:
- Identify the most compelling value added services that our partners need and build them from the ground up.
- Build the team that delivers those services.
- Spend time with the businesses we acquire, talking to operators, understanding real workflows, and building services people will actually use and gain value from.
- Collaborate with the engineering and product team to make sure the services we build are enabled by our product.
- Work hand in hand with the partner facing operations team to design & build service lines, and equip the Integration team to deploy them.
- Learn from the field to iterate and improve the quality, scope, and offerings within our service lines.
Who You Are:
- You are able to work across multiple domains, you can quickly understand and structure partner needs (both expressed and implicit), and you can identify and prioritize the biggest value levers.
- You have a people-first lens, and understand that a service offering needs to work first for the people interacting with it before any value can be created from it.
- You are excited about building some of the service features using AI tools.
- You are comfortable in ambiguity, and like to build structure, processes, and tools to reduce ambiguity over time.
- You like to always be learning, and you excel at making connections between different domains to improve your understanding and innovate new solutions.
- You have an interest in the physical, built world and the operators who run it.
- You have operational experience in a relevant business function.
- You have led a team before.
- You are fully fluent, written and spoken, in both French and English.
Nice to Haves:
- You have experience in a physical economy industry (warehousing, manufacturing, logistics, construction, etc).
- Extra points if you’ve been a construction project manager, site supervisor, or administrative support.
- You have led people and teams before.
- You have experience building from scratch in an early-stage environment, a startup, or your own projects.
- You have fluency with AI coding tools and can turn an idea into a tangible product.
How to Apply:
Please send us either a short Loom video (preferred), your CV or a brief summary of your experience. We will reach out to you to schedule an introductory phone call as the first step of the interview process.
Operations Builder: Scalable Services & Growth in Montréal employer: Meroka
At Meroka, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture in the heart of Montreal. Our commitment to employee growth is evident through our collaborative environment, where you will have the opportunity to work closely with experienced leaders and contribute to meaningful projects that create generational wealth for local economies. With competitive salaries, meaningful equity, and a focus on innovation, we empower our team members to thrive both personally and professionally while making a tangible impact in the physical economy.
