Digital Product Manager in St. Catharines

At Meridian, our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are. Factor us into your next career opportunity. We want you to grow with us and have an experience that’s different. This is a place where you can expect the unexpected.

The role: *Please note - this is an 18-month maternity leave contract opportunity* We are currently looking for a Digital Product Manager to join our team! Reporting to the Director, Digital Banking, the Digital Product Manager will support a key set of journeys and experiences for retail members, with an initial focus on digital lending initiatives and member borrowing journeys. Our ideal candidate can effectively navigate technical and business boundaries to build digital experiences that will delight our members. You will work closely with our stakeholders to understand their objectives, contribute to product roadmaps, define vision and build new features alongside our design and technology teams. You’ll have the opportunity to own the end‑to‑end product lifecycle, from generating use cases, to planning, launch and evaluation.

Key Responsibilities

• Work closely with strategic partners to understand business objectives, define scope for new features and enhancements, and manage a prioritized product backlog.
• Own the end‑to‑end product lifecycle from conception to launch to evaluation, ensuring team delivery commitments are successfully met at each stage along the way and the features are delivering on the key results.
• Work with our designers, technology teams and stakeholders across risk, operations, contact centre and branch to ensure products built to deliver the right outcomes for members and the business.
• Lead user story development and product discovery sessions in a cross‑functional setting.
• Perform user acceptance testing on products and new features, working with technology teams to troubleshoot and resolve identified issues.
• Support product launch and rollout activities (marketing, internal communications, operational readiness).
• Perform research and analysis on competitive and industry issues, trends and capabilities to drive innovative service and product enhancements in addition to validating stakeholder needs.
• Gather and analyze feedback in support of continuous improvement to our member experience.
• Ensure effective internal and external communication with all stakeholders regarding product development process.
• Manage and support special projects that arise.

What you can bring to Meridian:

• Expert in digital technologies and user experience best practices.
• Able to communicate effectively across technical and business boundaries.
• Able to maintain momentum, sets the pace to ensure teams are working towards commitments.
• Strong strategic, conceptual thinking and problem‑solving skills.
• Detail oriented, with strong planning and organizational skills.
• Creative thinker who embraces change and is focused on continual improvement.
• Strong analytical skills with the ability to process complex concepts and communicate them effectively, as well as comfortable with data and KPI’s.
• Strong written and verbal communication and presentation skills.
• Strong collaborator; you welcome feedback and team problem‑solving.
• Comfort learning and adopting new digital tools, with an openness to using AI‑enabled technology to enhance productivity, accuracy, and the Member experience.

Education, Designations & Experience:

• A Bachelor’s Degree in Business, Finance, Engineering, or a related field.
• Minimum 2-3 years of relevant experience in business analysis and strategy, product management, or management consulting.
• Strong technical foundation including experience in financial services and/or technology; lending experience considered an asset.
• Previous experience with technology teams in an agile environment.
• Analytical skillset with the ability to analyze data and use it to recommend solutions.
• Strong verbal and written communication skills.
• Ability to work in a cross‑functional team environment and build relationships.
• Previous experience in a FinTech or start‑up considered an asset.
• Goal driven, focused, independent, with a “can‑do” attitude.
• Comfort learning and adopting new digital tools, with an openness to using AI‑enabled technology to enhance productivity, accuracy, and the Member experience.

This role represents an existing vacancy. Internal candidates are being considered as part of our standard process.

Salary Range: $45.00 - $52.9231 CAD/Hour. Compensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role’s requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process.

Office Location: Toronto Corporate Office or St. Catharines office. This is a hybrid work opportunity. Meridian has a remote work policy that allows flexibility for employees to work remote but also requires a minimum of one day per week in the office for purposeful meetings to collaborate, innovate and build effective relationships with your team, your colleagues and your leader which is important to us.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages teamwork, creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your candidates and clients!
• You will get to work with and learn from diverse industry leaders and colleagues, who have hailed from top organizations.
• Hybrid work arrangements with in‑person office time to collaborate, innovate and build relationships with your colleagues.
• This is not your typical "corporate" job. We work hard and we have fun!

Build the Future of Banking with Us

At Meridian, we’re not just adapting to the future—we’re shaping it. We see talent as a catalyst for sustainable growth, community impact, and future‑readiness. As the financial landscape evolves, we’re looking for team members who bring:

• Embedding & leveraging technology – Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working. Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset.
• Critical Thinking – The ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions.
• Data Driven– Leverage data and insights to identify, prioritize and improve member experience and business efficiency.
• Curiosity & Flexibility – Comfortable navigating and embracing change and uncertainty, ask more questions, explore more options. Continuously learn and grow.

Who we are:

Meridian is Ontario’s largest credit union, and second largest in Canada, helping to grow the lives of our more than 380,000 Members. Meridian has more than 80 years of banking history and is 100% owned by its members. With 87 retail branches and 15 Business Banking Centers across Ontario and $32B in assets under management, Meridian offers a full range of financial products and services to its retail, business banking and wealth members. With over 2200 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve. Our plan is to build on our momentum as we deliver on our purpose - helping our members achieve their best life.

Meridian is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability. Please note that due to the volume of applications, only those under consideration will be contacted for an interview. Thank you for your interest in Meridian Credit Union.