Mercury is seeking a seasoned strategic program manager to shape the future of its customer experience delivery in Canada. You will guide high-impact transitions, leveraging data to recommend where work should live and how to scale through incubation, Core Support, or external partners.
You’ll lead end-to-end transitions, partnering with Workforce Management, Enablement, QA, Support, and other teams to ensure capacity, training, and readiness.
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Senior Service Delivery & BPO Strategy Lead employer: Mercury
At Mercury, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to innovate and excel. As the Head of Product for Business Banking & Growth, you will have unparalleled opportunities for professional development while working in a collaborative environment that values creativity and strategic thinking. Located in a vibrant tech hub, our team enjoys competitive benefits, flexible work arrangements, and the chance to make a significant impact in the financial sector.
