At a Glance
- Tasks: Design and evaluate insurance policy scenarios while shaping AI's understanding of the insurance lifecycle.
- Company: Join a leading AI lab partnered with Mercor, innovating in the insurance sector.
- Benefits: Earn $800 for onboarding, then $80/hour, plus flexible hours and remote work options.
- Other info: Flexible hours with opportunities for growth and immediate start.
- Why this job: Be at the forefront of AI in insurance, making a real impact on future technologies.
- Qualifications: 2+ years in insurance operations with strong attention to detail and communication skills.
The predicted salary is between 80 - 80 $ per hour.
Compensation: all experts are paid a flat $800 upon successful completion of the onboarding process, which we estimate takes approximately 10 hours. After successfully completing onboarding, you will be converted to $80/hour.
About the Role: Mercor is partnering with a leading AI lab to train frontier models on high-quality insurance reasoning data. We're hiring Policy Administration and Insurance Operations Managers to design realistic policy-processing and servicing scenarios, evaluate model outputs against established operational standards, and help shape how the next generation of AI reasons about the insurance policy lifecycle.
We welcome carrier, MGA, TPA, and insurance-services professionals who have managed or performed policy issuance, endorsements, billing, renewals, cancellations, document production, quality control, or related servicing workflows.
What You'll Do:
- Design realistic scenarios involving application intake, binding, issuance, endorsements, certificates, billing, audits, renewals, cancellations, reinstatements, and policy-document delivery.
- Create work products such as processing instructions, transaction reviews, exception-handling plans, service communications, and operational quality checks.
- Write 'golden' reference responses at experienced insurance-operations quality.
- Grade AI-generated responses against structured rubrics for procedural accuracy, completeness, sequencing, and adherence to service standards.
- Identify incorrect effective dates, missing documentation, improper transaction handling, and confusion between operational processing and substantive underwriting decisions.
- Provide written feedback the research team uses to improve model behavior.
- Participate in onboarding office hours and calibration sessions.
You're a Good Fit If You:
- Have 2+ years of professional experience in policy administration, underwriting operations, insurance servicing, premium operations, or policy-processing management.
- Understand the chronological policy lifecycle from intake and binding through issuance, servicing, renewal, termination, and record retention.
- Have hands-on experience with policy administration systems, workflow queues, transaction controls, or quality-assurance processes.
- Can translate policy and procedural requirements into precise operational steps.
- Demonstrate excellent written communication, process discipline, and high attention to detail.
- Can distinguish administrative execution from underwriting, claims, legal, and actuarial decisions.
Bonus Qualifications:
- Experience across multiple P&C lines or insurance platforms.
- Billing, premium audit, producer licensing, or forms-management experience.
- Experience implementing or testing a policy administration system.
- Lean, Six Sigma, project-management, or operations credential.
- Experience leading service teams or establishing operational controls.
Role Highlights:
- Minimum 20 hours per week (ideally 40+).
- Role starts immediately, applications reviewed on a rolling basis.
Insurance Operations Manager in Toronto employer: Mercor
Mercor is an exceptional employer that fosters a dynamic and innovative work culture, connecting top-tier talent with leading AI research labs. With the flexibility of remote work, employees enjoy a supportive environment that encourages professional growth and collaboration across diverse teams. The competitive compensation and the opportunity to engage in high-impact projects make Mercor a rewarding place for legal experts looking to make a meaningful contribution.
