At a Glance
- Tasks: Lead quality initiatives and enhance customer service excellence at Mercer.
- Company: Join Mercer International Inc., a leader in quality management.
- Benefits: Competitive salary, career growth, and a collaborative work environment.
- Other info: Dynamic role with opportunities for continuous improvement and leadership.
- Why this job: Make a real impact on quality standards and client satisfaction.
- Qualifications: Bachelor’s degree and 5 years in Quality Management or Operations.
The predicted salary is between 81000 - 99000 $ per year.
Join Mercer International Inc. as their Quality and Logistics Manager, focusing on quality standards and customer service excellence.
Lead initiatives to enhance operational efficiency and client satisfaction.
You will champion the ISO 9001 Quality Management System while overseeing the logistics team to ensure seamless operations.
The Quality and Logistics Manager will track customer feedback, manage escalations, and drive continuous process improvements across the organization, fostering a culture of collaboration and respect.
Key
Responsibilities
- Own and manage the ISO 9001 Quality Management System
- Monitor customer satisfaction metrics and implement feedback strategies
- Coordinate routine testing and technical quality assessments
- Lead and develop logistics and customer service teams
- Drive process standardization and continuous improvement initiatives
Requirements
- Bachelor’s degree in a related field like Quality Management
- Minimum of 5 years in Quality Management or Operations
- Proven leadership experience in customer service roles
- Expertise in ISO 9001 standards and audit processes
- Strong analytical and communication skills
Lead quality improvements and client satisfaction at Mercer, driving excellence in operations. #J-18808-Ljbffr
Mercer Quality and Logistics Manager Role in Castlegar employer: Mercer-Celgar-Ltd-Ptr
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