Meltwater is seeking a Manager of UX Research to lead how we understand customers and measure the quality of our product experience across the Meltwater SaaS platform. You will mentor a researcher and collaborate with Product, Design, and Engineering to turn insights into roadmap priorities.
The role blends hands-on qualitative and quantitative methods with AI-enabled tooling and a metrics-driven approach to CES, CSAT, and usability, influencing senior leadership and strategic decisions.
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UX Research Lead — AI-Driven Insights for Enterprise SaaS employer: Meltwater
Meltwater offers a dynamic work environment that fosters personal and professional growth, emphasizing mentorship and inclusive leadership. Employees are encouraged to collaborate with experienced professionals and engage in continuous learning, making it an attractive place for career development. The company values unique contributions and promotes a culture that celebrates diversity and empowers individuals to reach their full potential.
