Lead UX research at Meltwater using qualitative studies, quantitative analysis, and AI-enabled tooling within a hybrid work style. Shape product experience measurement. As Manager of UX Research, you will combine hands-on research with coaching one researcher. You will guide research across Meltwater’s SaaS platform, partnering with Product, Design, and Engineering. Your work will connect customer insights, UX metrics, and product decisions. Key Responsibilities:
Conduct interviews, field research, usability tests, and diary studies Design surveys, experiments, and behavioral analyses Own CES, CSAT, and ease-of-use reporting Create research templates, guardrails, and training Present recommendations to senior stakeholders and leaders Requirements:
Eight-plus years in UX or design research Three-plus years managing people and teams of one to five Qualitative and quantitative research case studies Enterprise SaaS experience with complex B2B products Bachelor’s degree required; advanced HCI degree preferred Bring research leadership, UX measurement, AI workflows, and product strategy influence to Meltwater’s customer-focused SaaS platform.
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