Support Meltwater clients through email and live chat while resolving application issues affecting the Media Intelligence Platform. This hybrid role requires technical aptitude.
As a Product Support Expert, you will own client support tickets from start to completion. You will learn Meltwater products, collaborate with Product and Engineering, and contribute to product training. The work supports applications, workflows, tools, and client lifecycle initiatives.
Key Responsibilities:
- Resolve application and system issues for Meltwater clients
- Provide product support through email and live chat
- Own support tickets from opening through completion
- Share feedback with Product and Engineering teams
- Support technical projects and product training sessions
Requirements:
- Bachelor's degree or relevant customer service experience
- Strong technical aptitude and communication skills
- Ability to prioritize requests in high-volume environments
- Experience with JIRA, Intercom, or similar platforms preferred
- English proficiency; French proficiency is a valuable asset
Bring organized, solution-oriented support to Meltwater clients while contributing technical insight across products, teams, and workflows.
Product Support Expert Meltwater in Toronto employer: Meltwater Group
At Meltwater, we pride ourselves on being an exceptional employer that champions growth and inclusivity. Located in the vibrant city of Toronto, our dynamic work culture fosters collaboration and mentorship, empowering employees to thrive while enjoying flexible paid time off and comprehensive wellness benefits. Join us to be part of a diverse community where your contributions are valued, and you can continuously develop your career in a supportive environment.
