At a Glance
- Tasks: Lead the Premium Support Program and enhance client experiences through strategic initiatives.
- Company: Join Meltwater, a dynamic tech company focused on innovation and growth.
- Benefits: Enjoy flexible time off, health benefits, and a supportive work environment.
- Other info: Hybrid work model with opportunities for professional development.
- Why this job: Make a real impact while collaborating with industry leaders in a vibrant community.
- Qualifications: Bachelor's degree and 4 years of SaaS experience required.
The predicted salary is between 60000 - 90000 $ per year.
Excited to embark on the journey of Premium Support Program Manager in Meltwater? We're seeking a dynamic individual like you to join our team and play a pivotal role in optimizing our Premium Support client journey. In the position of PSPM, you’ll spearhead the activation and fulfillment of our five Premium Support pillars. You will work closely with the accounts team, driving strategic conversations and initiatives internally and with clients to translate high-level requirements into actionable projects and tasks.
At Meltwater, you won't just thrive – you'll soar. Immerse yourself in an environment that fosters growth, where mentorship and inclusive leadership are not just buzzwords but core values. Join forces with us, and you'll become an integral part of a vibrant community that appreciates your unique contributions and empowers you to thrive. Let's embark on this journey together in PSPM and make a meaningful difference!
What You’ll Do:
- Be responsible for driving the execution of the key programs that achieve the client’s strategic objectives.
- Be responsible for a portfolio of Enterprise Premium Support clients.
- Cultivate enduring and meaningful business relationships with clients.
- Monitor Premium Support consumption within the assigned portfolio, analyzing key themes and challenges, and providing insights to the account Customer Success Manager (CSM) as needed.
- Develop strategies and plans to address identified themes and challenges effectively.
- Lead Premium Support activations and proactively address any concerns or feedback to boost client satisfaction and elevate the client experience.
- Collaborate with Premium Support teams to establish a unified vision across our five pillars.
- Translate high-level requirements into actionable projects and tasks, empowering teams to drive successful execution.
- Foster internal collaborations to ensure seamless coordination across teams.
- Gain deep insight into clients’ strategies and objectives, while overseeing the delivery of high-quality work with an unwavering commitment to excellence.
What You’ll Bring:
- Bachelor’s degree or above, ideally in Business, Marketing, or Communication.
- 4 years of SaaS experience with cross-departmental experience.
- Experience of working in at least one major business domain such as Retail, Consumer Goods, Government, Communications, Media, Tech Health, Life Sciences, Financial, or Agency.
- Experience with large-scale implementations and associated challenges and requirements in the Enterprise sector.
- Demonstrated capability to comprehend business challenges and employ robust analytical skills to address them effectively.
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization internally and externally, including executive and C-level.
- Proficiency in Boolean logic and data structuring.
- Ability to navigate shifting project objectives, timelines, and priorities to address the evolving needs of our clients in the intricate enterprise sector.
- Excellent written and verbal communication skills in English.
- Willingness to embrace the best of both worlds with our hybrid work schedule.
- The ability to legally work in the country of hire is required for this position.
What We Offer:
- Flexible paid time off that allows you to have an enhanced work-life balance.
- Excellent medical, dental, and vision options.
- Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
- Energetic work environment with a hybrid work style, providing the balance you need.
- Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
Where You'll Work:
110 Spadina Ave, 6th floor, Toronto, ON M5V 2K4
Compensation Overview:
At Meltwater, we believe great impact deserves great reward. Our compensation approach is data-driven, market-informed, and built to scale with your growth. For this role, the base salary range is $60,000 - $90,000 CAD. Actual offers are determined based on job-related skills, experience, demonstrated capabilities, and work location.
Our Story:
At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our platform empowers our 27,000 customers around the world by transforming global media, social, and AI signals into actionable intelligence that leaders rely on to make faster, confident decisions.
Equal Employment Opportunity Statement:
Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered.
Premium Support Program Manager in Toronto employer: Meltwater Group
At Meltwater, we pride ourselves on being an exceptional employer that champions growth and inclusivity. Located in the vibrant city of Toronto, our dynamic work culture fosters collaboration and mentorship, empowering employees to thrive while enjoying flexible paid time off and comprehensive wellness benefits. Join us to be part of a diverse community where your contributions are valued, and you can continuously develop your career in a supportive environment.
