Account Manager, Cranial, Spine and Enabling Technologies – Victoria BC

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

The CST role is to be located on Vancouver Island and is focused on supporting the neurosurgery and spine program at Victoria General Hospital. This position requires a clinically strong individual who can provide reliable, responsive support to a high‑volume surgical program. The role demands a high level of accessibility and flexibility, as the Account Manager must be prepared to assist with scheduled procedures as well as unexpected trauma cases that arise within the program. Beyond clinical case support, the CST is responsible for managing the territory with an ownership mindset. This includes building strong relationships with surgeons and hospital staff, ensuring consistent clinical excellence in the operating room, and identifying opportunities to support the continued growth and development of the neurosurgery and spine program on Vancouver Island. The ideal candidate combines strong clinical capability with business acumen and the ability to operate independently in a dynamic surgical environment.

Responsibilities may include the following and other duties may be assigned:

• Promote and sell Medtronic products and services within an assigned geographic territory and/or customer accounts to meet or exceed sales targets.
• Develop, build, and maintain strong long-term relationships with key stakeholders, including healthcare professionals, hospital staff, and distribution partners.
• Identify and pursue new business opportunities by assessing customer needs and delivering product solutions that maximize the clinical and economic value of Medtronic technologies.
• Provide clinical and product education to healthcare professionals to support safe and effective use of Medtronic products and services.
• Conduct market research and maintain awareness of customer needs, market dynamics, and competitive activity.
• Implement territory and market development strategies, adjusting plans as needed to achieve business objectives.
• Communicate customer feedback, product insights, and market intelligence to internal stakeholders including Marketing, Operations, and Research & Development.

PHYSICAL JOB REQUIREMENTS

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers.

Medtronic Canada strives through our vision to build a culture of inclusiveness through our commitment to employment equity and diversity. Discrimination is prohibited on any grounds protected under Canadian Human Rights legislation. Employment applications are encouraged from all members of our community. Upon request, candidates with disabilities will be accommodated during the recruitment process.

Sales Professional Career Stream:

Sales professionals in this role are individual contributors with direct sales responsibilities. They may coordinate the work of other sales professionals or collaborate with cross‑functional team members on account strategies or sales processes. The majority of time is spent developing and maintaining customer relationships, identifying and cultivating new opportunities, executing sales strategies, and closing business.

Differentiating Factors

• Autonomy: An established and productive sales professional managing multiple small to mid-sized accounts. Responsible for selling products and/or services to existing customers while identifying and developing new opportunities. Operates with general supervision while independently managing territory priorities and customer relationships.
• Organizational Impact: Responsible for achieving individual sales targets within the assigned product portfolio and territory by expanding existing accounts and developing new business. Contributes directly to departmental sales results and may help establish account-level objectives. Typically manages moderately complex accounts or a small to mid-sized territory. Demonstrates understanding of the market landscape, pricing structures, and commercial strategy, and may collaborate with Sales, Marketing, and Finance to structure more complex agreements.
• Innovation and Complexity: Identifies opportunities to improve sales processes and recommends adjustments to enhance effectiveness. Adapts account strategies to overcome challenges and achieve sales goals. Exercises sound judgment within established procedures and practices to determine appropriate actions.
• Communication and Influence: Engages with internal and external stakeholders to exchange information that may require explanation or interpretation. Communicates with customers and partners through presentations, discussions, and negotiations to build relationships and close sales.
• Leadership and Talent Management: Receives general direction on routine work and more detailed guidance on new initiatives or projects. May provide informal mentorship, guidance, or support to junior sales professionals or support staff.

Required Knowledge and Experience

• High School Diploma (or equivalent) with 6+ years of relevant experience OR Associate’s Degree with 4+ years of relevant experience OR Bachelor’s Degree with 2+ years of relevant experience.
• Candidates with a minimum of 3 years of operating room experience, preferably in spine or orthopaedics, along with a strong understanding of surgical workflows and the unique demands of this role. Relevant experience may include sales, clinical support, or related roles within the Medical Devices industry, Medtech, Healthcare, or Life Sciences.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.