Support medical candidates in a hybrid Service Agent role using bilingual communication and client-focused problem-solving for the Medical Council of Canada.
As a full-time permanent Service Agent, you will become the first point of contact for MCC candidates and partners. You will answer questions through phone, email, and instant messaging chat. Your support will cover examination and repository services, including source verification, document sharing, and exam applications.
Key Responsibilities:
- Provide front-line support to candidates and partners
- Answer inquiries through phone, email, and chat
- Assist with account management and password resets
- Guide clients through document sharing processes
- Support examinations, ECA reports, and LMCC inquiries
Requirements:
- One to three years of front-line customer service experience
- Experience supporting clients across multiple communication channels
- Professional handling of sensitive and confidential information
- Exceptional English and French verbal and written communication
- College diploma or equivalent education and experience
Use bilingual service, accuracy, and sound judgment to guide MCC clients through important medical credential processes.
Bilingual Medical Services Agent employer: Medical Council of Canada
The Medical Council of Canada (MCC) is an exceptional employer, recognized as a Top Employer in the National Capital Region for ten consecutive years. With a commitment to fostering a collaborative and inclusive work culture, MCC offers comprehensive benefits from day one, including three weeks of vacation, a holiday closure in December, and wellness programs like free fitness classes. Employees are encouraged to grow professionally within a supportive environment that values diversity and prioritizes the health and wellbeing of Canadians.
