Serve Pharmacare customers by telephone with careful listening and professional communication in a high-volume contact center. Flexible onsite, hybrid, or remote arrangements are available.
Medavie is hiring a casual Customer Service Representative for a three-month term beginning in late January 2027. You will support customers with program eligibility and general inquiries while pursuing first-call resolution. The work requires attention to detail, accurate documentation, and consistent customer service.
Key Responsibilities:
- Handle high volumes of incoming telephone calls
- Assess customer needs and address issues promptly
- Resolve challenging situations and pursue first-call resolution
- Respond to eligibility and general program inquiries
- Follow privacy, health department, and program policies
Requirements:
- High school diploma required
- Strong listening and verbal communication skills
- Excellent written communication and attention to detail
- PC software navigation and strong keyboarding skills
- Reliability Status Clearance, Enhanced Level B, required
Use accurate communication, focused listening, and keyboarding skills to support Pharmacare customers and provincial programs at Medavie.
Pharmacare Customer Service Representative employer: medaviehs
Emergency Medical Care Inc. (EMC) offers a dynamic and supportive work environment for Medical Communications Centre Nurses, fostering collaboration within an inter-professional team dedicated to providing essential healthcare services across Nova Scotia. Employees benefit from ongoing professional development opportunities, a commitment to diversity and inclusion, and the chance to make a meaningful impact on community health through innovative tele-triage solutions. With a focus on employee well-being and a culture that values accountability and excellence, EMC stands out as an exceptional employer in the healthcare sector.
