Manager, Operations

Medavie Health Services New Brunswick (MHSNB) is responsible for the optimal operation and management of EM/ANB, an integrated organization specializing in the delivery of primary health care services. MHSNB aims to facilitate access to quality care so that patients can achieve better health outcomes. Our company is currently looking for new team members to support its mission of providing excellence in emergency and community care within our various programs, namely Ambulance New Brunswick, the Extra-Mural Program, and NB Health Link.

We are looking for an Operations Manager, South Region to help ensure patients receive exemplary, highly coordinated primary health care in the right place, from the right provider, at the right time. Located in Blacks Harbour, the incumbent will be responsible for managing staff and systems to meet the performance requirements of the ambulance service for the administrative area of Blacks Harbour. Reporting to the Regional Director, you will assist with the Company Corporate Strategic Goals, build staff capabilities, and implement changes to improve service levels.

The overall role of this position includes:

• Sharing in the responsibility of on-call coverage for all required regions.
• Ensuring that customer/patient service is a priority.
• Successfully developing a customer/patient issue resolution process.
• Managing the administrative area and dealing with employee and labour issues.
• Overseeing and participating in the recruitment and selection process for site paramedic staff.
• Demonstrating superior conflict resolution skills: balancing assertiveness and sensitivity and successfully mediating conflicts.
• Working with and developing effective teams.
• Promoting awareness and compliance with company policies and procedures.
• Providing back-up to working on the ambulances in emergencies.

As the ideal candidate for this role, you:

• Have completed an approved paramedic training program and are currently registered as a paramedic in the province of New Brunswick (or equivalent).
• Possess a minimum of five years' experience working as a paramedic with a minimum of three years in a progressively responsible leadership role.
• Have proven experience in EMS management, information technology, finance, and human resources.
• Possess a valid Class 4 driver's license in New Brunswick (or equivalent).
• Have the ability to exercise independent judgment and can problem solve with discretion.
• Are committed to providing stellar levels of customer/patient service and have a passion for business growth within MHSNB.
• Possess and demonstrate leadership abilities with a proven track record for inspiring and motivating others.
• Are skilled in leading and developing staff.
• Use a positive and creative approach to problem solving.
• Possess outstanding communication, negotiating, and dispute resolution skills.
• Have working knowledge of standard business computer programs (e.g., Microsoft Office Suite).
• A post-secondary education in business administration would be considered an asset.

Regular business hours are required, but some irregular hours can be expected. Travel is required throughout New Brunswick. Bilingualism (French and English) is an asset for this position.

The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.