Information Technology Analyst in Hamilton

Location: Central Campus

Open Date: 2026/10/23

Job Type: Continuing

Close Date: 2026/11/01

Employee Group: Unifor Unit 1, Staff

Department: Full-Time

Salary Grade/Band: Grade 10

Salary Range: $38.46 - $54.06 (hourly)

Job Code: JD0773

Existing Vacancy: Yes - Newly Created Position

Target Number of Openings: 1

Schedule: Monday - Friday, 8:30 am - 4:30 pm, 35 hours per week

Bachelor's degree in Computer Science or related field of study. Requires 3 years of relevant experience.

McMaster University's Faculty of Engineering is a collaborative and ambitious community advancing transformative education, research excellence and innovation with impact. Recognized as one of Canada's most research-intensive engineering faculties, we attract approximately $65 million in annual research funding, with strengths spanning bio-innovation, advanced materials and manufacturing, mobility, artificial intelligence and nuclear engineering.

We are equally committed to delivering an unparalleled learner experience, connecting experiential learning with real-world challenges and preparing students to lead with purpose. Through interdisciplinary collaboration and strong partnerships with industry, government and communities, our faculty, staff and students work together to address complex challenges and shape a better future. We foster an inclusive environment where people, ideas and expertise are valued, professional growth is encouraged, and everyone has opportunities to contribute to meaningful change.

About the Team:

The Engineering IT team supports the core academic mission of the Faculty by enabling high quality teaching, learning, and research through reliable, secure, and innovative technology services. Working closely with Faculty leadership, academic faculty and staff, the team supports instructional technologies, teaching labs, learning spaces and other strategic IT projects that are integral to Faculty priorities, undergraduate and graduate programs, and standards for program accreditation. A strong emphasis is placed on responsive and effective technical support to ensure continuity of academic operations and a high-quality learning environment. The Engineering IT team operates with a student and faculty centred service mindset, providing timely and effective support while aligning technology services with the Faculty’s strategic, academic, and operational priorities.

Job Summary:

Responsible for investigating moderate and complex information technology problems by confirming the validity of the problem and seeking known solutions related to these more complex issues. Designs, implements, and maintains users' applications and acts as an administrator for a variety of networks, programs, and websites.

Purpose and Key Functions:

• Write complex programs using various computing and scripting languages.
• Prepare contingency plans for recovering services and operations after incidents such as power blackouts, water damage, or structural building failures and contribute to the planning and development of disaster recovery scenarios.
• Undertake projects such as performance monitoring and capacity planning to monitor the overall reliability and effectiveness of the computing systems and information processing architecture including storage area networks.
• Diagnose, assess, circumvent, and find remedies for a variety of service incidents that deviate from planned or expected information system behaviour.
• Provide expertise and practical assistance in delivering services that comply with established standards.
• Identify, evaluate, and prioritize problems and complaints to ensure that inquiries are successfully resolved.
• Carry out investigative work on a variety of requirements, information flow, and processes.
• Elicit additional information from users to accurately diagnose problems.
• Implement non-standard solutions and work-arounds.
• Evaluate hardware, software, and transmission service alternatives as business requirements change.
• Localize and rectify faults in network connectivity and applications and respond to non-routine user problems.
• Analyze, examine, and validate processes.
• Interpret technical and procedure manuals for non-technical users.
• Develop and modify interfaces for existing applications and systems while maintaining the integrity of data and processes.
• Design and build department and program websites.
• Provide technical advice on network and system applications.
• Provide advice to users regarding security, equipment configuration, and selection of programming language and provide advice to customers on alternative and recommended approaches to computing systems solutions.
• Program small modules of larger departmental applications according to detailed specifications.
• Design basic record and report formats.
• Develop web applications and pages.
• Plan and coordinate system and software installations.
• Prepare programming documentation in accordance with prescribed standards.
• Make decisions within established guidelines regarding the application of computing devices or programs to meet set requirements or make decisions regarding solutions to defined problems.
• Work autonomously in accordance with general instructions as to methods and procedures.
• Install and repair various hardware, software, and computer peripherals.
• Support and troubleshoot user problems to determine if the problem is hardware, software, or procedural.
• Act as a technical resource and troubleshoot routine and moderately complex information technology problems within an area of expertise.
• Escalate problems to the appropriate resource and follow-up to ensure the problem has been resolved.
• Provide users with routine information such as system updates, errors, and features.
• Elicit additional information from clients and colleagues to diagnose issues.
• Interact with others to facilitate and promote the effective use of information technology.
• Evaluate requests for new and changes to existing computer hardware, software, and peripherals and make the appropriate recommendations.
• Provide information and assistance to others regarding the use of hardware and software.
• Perform routine technical tasks related to the maintenance and administration of a workgroup or department including, but not limited to, assigning passwords, purging print queues, enabling and disabling accounts, and monitoring scheduled backups.
• Update and maintain a complete inventory of computer hardware, software, and peripherals.
• Plan, schedule, and monitor own work within short time horizons.
• Organize individual time, work and resources to accomplish objectives in the most effective and efficient way.
• Maintain records and prepare documentation related to activities including resources such as web pages and databases.
• Ensure users receive information on systems updates, errors and features.
• Remain current with frequent developments in the field of information technology.

Supervision:

Provide direction to others in how to carry out work tasks. Ensure adherence to quality standards and procedures for short‑term staff.

Requirements:

Bachelor's degree in Computer Science or related field of study. Requires 3 years of relevant experience.

Employment Equity Statement:

McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement. The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity. The University seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially welcomes applications from indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.

As part of McMaster’s commitment, all applicants are invited to complete a confidential Applicant Diversity Survey through the online application submission process. The Survey questionnaire requests voluntary self-identification in relation to equity‑seeking groups that have historically faced and continue to face barriers in employment.

Job applicants requiring accommodation to participate in the hiring process should contact:

At McMaster University, we believe in a comprehensive and inclusive interview process. Our interview methods encompass a variety of approaches that allow our hiring teams to provide a flexible and accessible experience for engaging with our candidates. Throughout your recruitment process at McMaster, you may be requested to participate in a variety of formats, that may include in‑person, virtual or recorded interviews. If you have any questions as you move through the hiring process, please reach out to talent@mcmaster.ca or the HR contact associated with your position of interest.

AI Statement:

McMaster and its third‑party partners may use AI tools to screen, assess, or select applicants during the hiring process. Please note that currently our recruitment platform does not use AI nor is it part of our current recommended recruitment process.