Join McKesson as a Senior Integration Developer in Mississauga. Your expertise in designing and optimizing contact center integrations will enhance healthcare customer experiences.
In this senior role, you'll contribute to McKesson's cloud contact center platform, focusing on AI-powered integrations with digital agents. The position incorporates hands-on development with Five9 and involves collaborating with various stakeholders to ensure seamless customer interactions across channels. This is a chance to work within a company committed to healthcare improvement.
Key Responsibilities:
- Design and optimize Five9 contact center solutions
- Support migration from legacy contact centers
- Configure integrations with workforce management and CRM
- Troubleshoot routing and telephony issues
- Mentor team members in best practices
Requirements:
- 7+ years in contact center engineering
- 5+ years configuring and supporting Five9
- Experience with IVR, call routing, and omnichannel solutions
- Strong troubleshooting skills in production
- Bachelor's degree in Computer Science or equivalent
Leverage your integration expertise at McKesson to impact healthcare positively.
Senior Integration Developer at McKesson in Mississauga employer: McKesson
McKesson is an exceptional employer that prioritizes employee growth and development, offering a dynamic work culture where innovation thrives. As a leader in the healthcare sector, we provide our team with meaningful opportunities to impact data governance while ensuring compliance and quality. Located in a collaborative environment, employees benefit from comprehensive support and resources to excel in their roles and contribute to our mission of improving health outcomes.
