At a Glance
- Tasks: Support CRM solutions in Sales and Service Cloud, translating business needs into tech solutions.
- Company: Join McKesson, a Fortune 10 company making healthcare accessible and affordable.
- Benefits: Competitive salary, flexible work model, and opportunities for professional growth.
- Other info: Collaborative culture focused on innovation and community well-being.
- Why this job: Make a real impact in healthcare while growing your skills in a supportive environment.
- Qualifications: Experience with Salesforce CRM and strong analytical skills are a must.
The predicted salary is between 81500 - 108600 $ per year.
Mc Kesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare.
We are known for delivering insights, products, and services that make quality care more accessible and affordable.
Here, we focus on the health, happiness, and well-being of you and those we serve - we care.
What you do at Mc Kesson matters.
We foster a culture where you can grow, make an impact, and are empowered to bring new ideas.
Together, we thrive as we shape the future of health for patients, our communities, and our people.
If you want to be part of tomorrow’s health today, we want to hear from you.
Salesforce CRM Business Systems Analyst Summary
We are seeking a Salesforce Business Systems Analyst to support the delivery of CRM solutions across Sales Cloud and Service Cloud.
This role is responsible for eliciting, analyzing, and translating business requirements into scalable technology solutions, ensuring alignment with business objectives and enabling efficient, high-quality delivery of CRM capabilities.
- What You’ll Do
- Elicit, analyze, and document business requirements for Salesforce Sales Cloud and Service Cloud initiatives
- Translate business needs into detailed functional and technical specifications for development teams
- Collaborate with business stakeholders, product owners, and IT teams to define solution scope and requirements
- Facilitate requirements workshops, user story development, and backlog refinement
- Support solution design by working closely with developers and architects to ensure feasibility and alignment
- Conduct impact analysis and support decision‑making by evaluating options and trade‑offs
- Participate in system, integration, and user acceptance testing (UAT), ensuring requirements are met
- Ensure traceability between business requirements, design, and delivered solutions
- Support data analysis, process mapping, and optimization of CRM workflows
- Identify opportunities for process improvement, automation, and enhanced user experience
- Ensure compliance with enterprise governance, security, and data standards
- Collaborate across cross‑functional teams to support successful project delivery
What You Bring
Experience as a Business Systems Analyst supporting Salesforce CRM (Sales and/or Service Cloud).
- Strong skills in requirements elicitation, documentation, and stakeholder engagement
- Familiarity with Salesforce platform capabilities, including objects, workflows, and reporting
- Experience translating business requirements into user stories and functional specifications
- Understanding of Agile delivery methodologies and tools (e. g., Jira, Azure Dev Ops)
- Ability to perform impact analysis and support solution evaluation
- Strong analytical thinking and problem‑solving skills
- Effective communication skills with both business and technical stakeholders
- Ability to manage multiple priorities and work in a fast‑paced environment
- Minimum Requirements
- Degree or equivalent experience
- Typically requires 4+ years of relevant experience
Preferable Skills & Experience
- Salesforce certifications (e. g., Salesforce Administrator, Business Analyst certification)
- Strong experience with Sales Cloud (Leads, Opportunities) and Service Cloud (Case Management, Omni‑Channel)
- Experience with process mapping, workflow design, and CRM optimization
- Familiarity with data modeling, reporting, and data quality management in Salesforce
- Exposure to integrations between Salesforce and enterprise systems
- Experience working in Agile/Scrum delivery environments
- Knowledge of CRM transformation or migration initiatives
- Exposure to AI-driven CRM capabilities (e. g., Agentforce, Einstein features, etc.)
- Experience working in large enterprise or regulated environments.
- Work Model / Physical Requirements
- We are Flex and Connect with 2 days a week in office
We are proud to offer a competitive compensation package at Mc Kesson as part of our Total Rewards.
This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets.
The pay range shown below is aligned with Mc Kesson's pay philosophy, and pay will always be compliant with any applicable regulations.
In addition to base pay, other compensation, such as an annual bonus or long‑term incentive opportunities may be offered.
- Our Base Pay Range for this position $81,500 - $108,600
- Equal Opportunity and Accommodation
Mc Kesson is an Equal Opportunity Employer.
Mc Kesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category.
For additional information on Mc Kesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
Mc Kesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities.
If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@Mc Kesson. com or (Canada) Accessibility@mckesson. ca.
Resumes or CVs submitted to this email box will not be accepted.
Join us at Mc Kesson!
Mc Kesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare.
We are known for delivering insights, products, and services that make quality care more accessible and affordable.
Here, we focus on the health, happiness, and well-being of you and those we serve - we care.
What you do at Mc Kesson matters.
We foster a culture where you can grow, make an impact, and are empowered to bring new ideas.
Together, we thrive as we shape the future of health for patients, our communities, and our people.
If you want to be part of tomorrow’s health today, we want to hear from you.
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Salesforce CRM Business Systems Analyst in Mississauga employer: McKesson
McKesson is an exceptional employer that prioritizes employee growth and development, offering a dynamic work culture where innovation thrives. As a leader in the healthcare sector, we provide our team with meaningful opportunities to impact data governance while ensuring compliance and quality. Located in a collaborative environment, employees benefit from comprehensive support and resources to excel in their roles and contribute to our mission of improving health outcomes.
