At a Glance
- Tasks: Lead monitoring strategies and improve platform reliability in healthcare technology.
- Company: Join McKesson, a Fortune 10 company making a real difference in healthcare.
- Benefits: Competitive salary, bonuses, and comprehensive benefits package.
- Other info: Hybrid work model with opportunities for mentorship and professional development.
- Why this job: Shape the future of health while growing your career in a dynamic environment.
- Qualifications: 7+ years in software engineering or related fields; strong leadership skills.
The predicted salary is between 94400 - 157300 $ per year.
McKesson, l'un des 10 premières entreprises du classement Fortune Global 500, touche à pratiquement tous les aspects des soins de santé et s'emploie à faire une réelle différence. Nous sommes reconnus pour notre capacité à offrir un savoir, des produits et des services qui rendent les soins de qualité plus accessibles et plus abordables. Chez nous, la santé, le bonheur et le bien-être de nos gens et des personnes que nous desservons sont prioritaires et nous tiennent à cœur. Ce que tu fais chez McKesson a de l'importance. Nous favorisons une culture où tu peux t'épanouir et avoir un impact, et où tu es encouragé à proposer de nouvelles idées. Ensemble, nous façonnons l'avenir de la santé pour nos patients, nos communautés et nos équipes. Si tu souhaites dès aujourd'hui contribuer à la santé de demain, nous aimerions avoir de tes nouvelles.
About the Role Team/Project: Canada B2C Digital Solution. Main application in the portfolio is a B2C Platform for pharmacy patients. Team of around 20 people.
McKesson is seeking a Senior Lead Engineer, Platform Operations & Observability to lead the reliability, observability, and operational excellence of enterprise healthcare technology platforms. In this role, in accordance with Application Monitoring & Observability Lead, you will drive monitoring strategies, incident management practices, change governance, and root cause analysis initiatives while helping build scalable, secure, and resilient systems.
You will collaborate with software engineering, platform, security, and operations teams to improve service reliability, automate operational processes, and establish best practices for production readiness. This position also provides technical leadership and mentorship to engineering teams while influencing reliability standards and long-term platform strategy.
What You'll Do
- Lead monitoring and observability strategies across enterprise applications, platforms, and services.
- Design, implement, and optimize dashboards, alerts, telemetry, logging, and performance monitoring solutions.
- Drive incident management processes, major incident response, escalation coordination, service restoration activities and postmortem incident.
- Conduct root cause analysis (RCA) investigations and lead corrective and preventive action planning.
- Partner with engineering teams to improve platform reliability, resiliency, scalability, and operational readiness.
- Lead change management reviews and promote safe deployment and release practices.
- Ability to execute regression and validation test plans following each production deployment.
- Provide technical leadership, coaching, and mentoring to engineers while establishing engineering best practices.
- Influence architecture, automation, CI/CD, and operational excellence initiatives supporting enterprise platforms.
Basic Requirements
- 7+ years of professional experience in Software Engineering, Site Reliability Engineering, Platform Engineering, DevOps, or related technical roles.
- Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent experience.
- Experience supporting large-scale production environments and enterprise applications.
- Hands-on experience with monitoring, observability, logging, alerting, and application performance monitoring tools.
- Proven experience leading incident management and production support activities.
- Experience performing root cause analysis and implementing preventive solutions.
- Experience with CI/CD, automation, DevOps practices, and software delivery pipelines.
- Experience with microservices, APIs, distributed systems, and cloud-based architectures.
- Lead production readiness reviews and operational acceptance activities prior to major releases.
Preferred Skills / Experience
- Experience with tools such as Dynatrace, Prometheus, Dotcom Monitor or similar observability platforms.
- Experience with Kubernetes, containers, and cloud platforms such as Azure.
- Knowledge of ITIL-aligned incidents, problems, and change management practices.
- Experience defining SLAs, MTTR and service reliability metrics.
- Demonstrated technical leadership and mentorship of engineering teams.
- Experience operating in regulated or highly compliant environments.
- Experience driving platform modernization and operational excellence initiatives.
- Strong analytical, troubleshooting, continuous improvement and stakeholder communication skills.
- Fair understanding and mastery of Ai tools (Copilot, Rovo) and Ai agents.
Travel / Work Environment / Physical Requirements
- Hybrid, two mandatory days at the Dobrin Office (Usually on Monday and Wednesday).
- Ability to work at a computer for extended periods and participate in virtual collaboration activities.
- Participation in on-call support and prod deployment rotations out of business hours may be required based on organizational needs.
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.
Our Base Pay Range for this position
$94,400 - $157,300
McKesson is an Equal Opportunity Employer. McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (Canada) Accessibility@mckesson.ca.
Join us at McKesson!
Senior Lead Engineer, Platform Operations & Observability in Winnipeg employer: Mckesson Corporation
At McKesson, we are dedicated to making a meaningful impact in healthcare while prioritizing the health and well-being of our employees. Our collaborative work culture fosters innovation and personal growth, providing ample opportunities for professional development and engagement in high-profile projects. Located in Canada, we offer a competitive compensation package and a hybrid work environment that supports work-life balance, making us an exceptional employer for those looking to contribute to the future of health.
