Drive customer service innovation as a CSM Solution Owner with McKesson. Leverage ServiceNow and omnichannel solutions to shape a world-class customer experience.
In this pivotal role at McKesson, you will enhance the ServiceNow CSM platform by leading its roadmap and continuous improvements. With over four years of experience in platform management and customer service technology, your expertise in case management, entitlements, and omnichannel integrations will be vital in meeting business and platform goals. You'll collaborate cross-functionally to translate requirements into actionable solutions, all within a secure enterprise environment.
Key Responsibilities:
- Lead the roadmap for the ServiceNow CSM platform
- Design case management and entitlements for customer support
- Drive omnichannel integration across various channels
- Configure SLA/OLA models and monitor service performance
- Enhance knowledge management and self-service experiences
Requirements:
- 4+ years of platform management experience
- Hands-on experience with ServiceNow CSM
- Knowledge of omnichannel customer engagement solutions
- Experience with SLA/OLA configuration and monitoring
- Bachelor's degree in relevant field or equivalent experience
Shape the future of customer service management at McKesson with your expertise in CSM solutions.
CSM Solution Owner at McKesson in Ottawa employer: Mckesson Corporation
At McKesson, we are dedicated to making a meaningful impact in healthcare while prioritizing the health and well-being of our employees. Our collaborative work culture fosters innovation and personal growth, providing ample opportunities for professional development and engagement in high-profile projects. Located in Canada, we offer a competitive compensation package and a hybrid work environment that supports work-life balance, making us an exceptional employer for those looking to contribute to the future of health.
