Coordinator, Consulting & Community Solutions

We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.

Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.

We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.

JOB OBJECTIVE

MCI Canada's Consulting & Community Solutions (CCS) team serves as a strategic partner to national and international associations, delivering integrated leadership, governance, membership, and conference solutions that enable long-term sustainability and organizational growth.

This role is specifically is responsible for supporting the overall delivery of association management and conference services within MCI Canada's Consulting & Community Solutions division.

The role of Coordinator is a fast-paced position on a winning team that offers opportunity for growth, entrepreneurship, and learning.

• Main Responsibilities
• Association Operations – the coordinator is an adept multi-tasker, who can manage several diverse tasks such as but not limited to:
• Support client deliverables in a diverse range of areas including administration, membership, governance, finance, database management, education, conference management, technology, communication, and marketing.
• Oversee client and MCI technology systems used for membership, registration, CRM, sponsorship, exhibitions, marketing, and communications.
• Participate and take minutes in committee and board meetings, as required.
• Assist with document preparation and circulation.
• Maintain up to date organized documents, user manuals, workflow, and file structure, ensuring client timelines, priorities, polices, and procedures are adhered to.
• Develop new documents, templates, and user manuals, as required.
• Produce accurate and complete reports.
• Support association special projects such as membership drives, awareness campaigns, webinars, and strategic planning sessions.
• Develop and deploy strategies and campaigns that drive member recruitment, engagement, and retention.
• Association Conferences & Events – the Coordinator understands the importance of association education and events and will lead and/or support all phases of event project deliverables such as:
• Managing client deliverables in a diverse range of areas including, but not limited to: program logistics, speaker management, food & beverage management, venue/hotel logistics, abstract management & communications, marketing collateral development, sponsor & exhibit management and social event management
• Maintaining project timelines, priorities, and checklists
• Supporting speaker management with the Operations team, including ongoing direct communication with clients and speakers to help coordinate speaker invitations and entitlements, presentation materials, travel arrangements and etc.
• Assist with event preparation requirements as needed (i. e. registration materials, name tags, attendee materials, printing needs, shipping requirements and show flow file management).
• Updating project registration systems and online conference management software and websites
• Producing accurate and complete reports including rooming lists, registration lists and F&B grids
• Supervising and training on-site staff, suppliers, and event contractors
• Managing and leading the full scope of smaller projects, as required
• Sit in client facing meetings and conference calls and provide updates and draft minutes
• Maintaining up-to-date documentation and user manuals, while working on developing new templates
• Description Of The Relationships

• This job function reports directly to

• Association Management Operations: Senior Manager, CCS and the appointed Association Manager / Executive Director
• Association Conferences & Events: Conference Operations Manager
• Consulting & Community Solutions: Director
• This job function works in collaboration with association and conference project managers and coordinators and MCI Canada business units, as required.

• The successful candidate will

• Work and collaborate internally with all members of the Consulting & Community Solutions team, the accounting team, MCI Canada and MCI global colleagues.
• Work and collaborate externally with association clients, consultants, vendors, and suppliers.
• Provide a high-level of internal and external customer service while maintaining a strong professional relationship with all stakeholders.
• Job Requirements
• Minimum of two years of relevant industry, association management, event management, hospitality, and/or not-for profit experience
• Degree or Diploma in Business, Administration, Hospitality, Event Management and/or a related field, or equivalent experience.
• Excellent verbal and written communication skills.
• Knowledge of the events, association and not-for-profit business environment.
• Able to travel in Canada and, if necessary, internationally.
• Specific Technical Skills

• Strong computer skills are a must

• Highly proficient levels in Share Point, MS Excel, Word, Power Point, and Outlook
• Effective ability to use computer software and technology to organize and present client data and information

• Experience working with a range of technology systems specific to

• Event Management technology
• Membership Management systems
• Registration technology
• Learning Management systems
• Email Marketing Platforms
• CRM platforms
• Additional Skills / Local Requirements
• Ability to persuade and negotiate
• A highly motived and entrepreneurial mindset
• Empathy to work with diverse customers, staff, managers, and authorities
• Problem-solving skills
• Ability to multitask, balancing a variety of projects and clients
• Creativity and imagination
• Excellent presentation skills
• Excellent analytical skills and attention to detail
• Ability to conduct in-depth research
• Exemplary planning and project management skills
• Strong inter-personal skills including cross cultural understanding
• The position may require occasional travel and work on evenings and weekends.
• Ability to work extended hours during strategic planning meetings and/or onsite delivery of conferences and events.

Benefits

• Salary starting at $55,000 CAD, commensurate with experience and qualifications.
• Health and dental benefits
• HSA & LSA
• Birthday day off
• Flexible remote work environment
• Friendly and collaborative work environment

MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!