McDonald Nissan s looking for a Service Advisor to join their service department!
McDonald Auto Group we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at McDonald Auto Group is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealerships throughout the years.
- Life Insurance
- Paid Training
- Paid Vacation
- Company Holidays
- Employee Discounts
Responsibilities
Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensure the daily inventory of technicians' time is consistently sold to service customers
Distribute work between express service technicians efficiently
Answer technical questions about vehicle problems, warranties, services, and repairs if able, or refer to qualified individuals.
Maintain Customer Satisfactionscores at or above company standards
Reinforce company policies and adhereto company standards
Compliance with applicable laws and regulations
Qualifications
Organized and friendly personality
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver's license
