Lead customer communication for truck service in Regina, applying listening, fact-finding, and relationship-building skills throughout each repair.
Maxim Truck and Trailer is seeking a Service Coordinator to become customers' first point of contact. You will understand concerns, communicate repair progress, and help deliver a seamless experience from unit arrival to collection. Success depends on detail, sound decisions, and customer-focused follow-through.
Key Responsibilities:
- Welcome customers and conduct detailed service interviews
- Understand repair concerns and determine service requirements
- Keep customers informed throughout the repair process
- Review and close retail work orders accurately
- Complete unit pick-up and delivery coordination
Requirements:
- Proven front-line customer service experience
- One to two years' medium or heavy-duty truck experience
- Automotive or related industry experience also considered
- Ability to build positive customer and vendor relationships
- Strong analytical, numerical, and fact-finding abilities
Use customer insight, technical awareness, and accurate service coordination to support positive repair experiences at Maxim Truck and Trailer.
Truck Service Advisor Customer Experience in Regina employer: Maxim Truck and Trailer
Maxim Truck and Trailer offers a dynamic work environment focused on customer service and teamwork. Employees benefit from opportunities for professional growth and development, with roles that emphasize relationship-building and problem-solving. The company values communication and organization, ensuring a supportive atmosphere for all staff.
