Sr Customer Forecasting Analyst in Mississauga

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Walmart Sales team is on a growth trajectory, consistently exceeding expectations and setting new standards for partnership within the organization. With a track record of executional excellence and deep customer collaboration, we are investing in talent to support both current performance and future success.

The Opportunity: The Sr. Customer Fulfillment Analyst owns the end-to-end customer order process, from order receipt through fulfillment and delivery, with a focus on achieving “The Perfect Order.” This role proactively resolves order and delivery issues, builds strong customer relationships, and identifies opportunities to improve supply chain effectiveness, speed to market, and deduction resolution. Through strong customer partnership and continuous improvement, the Analyst helps drive service excellence and operational performance.

What Your Impact Will Be:

• Lead Walmart Forecasting Efforts: Develop and maintain item-level forecasts for the Walmart business that align with POS trends, customer demand, sales strategies, modular changes, promotions and new product launches. Your insights will help shape the customer shipment plan and support overall business performance.
• Support Sales & Walmart Teams: Collaborate closely with the Walmart Sales team and Walmart Customer Planning and Replenishment teams to ensure forecasts are aligned with customer needs and support optimal product availability, replenishment and inventory levels.
• Data-Driven Insights: Analyze Walmart POS, inventory, sales and promotional performance to develop accurate monthly flow patterns, considering seasonality, promotions, distribution changes, modular activity and market trends.
• Improve Forecast Accuracy: Proactively identify trends, risks and opportunities within the Walmart forecast, understand key drivers of forecast variance and make recommendations to improve forecast accuracy while balancing inventory and minimizing missed sales opportunities.
• Collaborate & Communicate: Partner cross-functionally with Sales, Supply Chain, Marketing and other key stakeholders, participate in internal S&OP meetings, and maintain proactive communication with leadership on Walmart forecast risks, opportunities and performance against key KPIs.
• Build Strong Customer Partnerships: Build and maintain a strong, trusted relationship with Walmart’s Replenishment and Planning teams. Establishing credibility and open communication will be critical to understanding Walmart’s business needs, aligning on forecasts and inventory, proactively addressing risks and opportunities, and driving mutual success for both Walmart and Mattel.
• Global Impact: Contribute to forecasting transformation initiatives and identify opportunities to improve forecasting processes, tools and ways of working across the Walmart business and broader organization.

Qualifications What We’re Looking For:

• Educational Background: Bachelor’s Degree in Business Administration or a related field (MBA is a plus).
• Professional Experience: 5 years of experience in forecasting, planning, or sales analytics, with a strong track record of increasing responsibility. Experience working with Walmart is highly recommended.
• Walmart Systems & Analytics: Experience working with Walmart Retail Link and Scintilla is strongly preferred, with the ability to leverage customer POS, inventory, replenishment and other available Walmart data to identify trends, risks and opportunities and support forecasting decisions.
• Technical Skills: Proficiency with tools like Anaplan, Blue Yonder/JDA, SAP, Tableau, or Cognos, and familiarity with statistical forecasting techniques.
• Analytical Mindset: Strong analytical and problem-solving skills, with the ability to identify trends, apply critical thinking, and provide data-driven recommendations.
• Communication Pro: Strong communication and interpersonal skills, with the ability to work effectively across Sales, Supply Chain, Customer Planning/Replenishment and other cross-functional teams, as well as with external Walmart partners.
• Proactive & Positive Attitude: A self-starter who thrives in a fast-paced environment, with a can-do attitude and a commitment to delivering results.
• Willingness to Travel: Open to travel as required to collaborate with customers and regional teams.
• Growth-Oriented: Demonstrated curiosity and a growth mindset, constantly seeking to learn and improve.

Additional Information: Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work: We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors: We collaborate, we innovate, we execute.

Our Approach to Flexible Work: This role is an in-office role Monday-Thursday, and work from home on Fridays. We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential.

Who We Are: Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. Our products are sold in collaboration with the world’s leading retail and ecommerce companies.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.