At a Glance
- Tasks: Provide exceptional customer service and coordinate warranty visits for homeowners.
- Company: Join Mattamy Homes, the largest family-owned homebuilder in North America.
- Benefits: Competitive salary, annual bonus program, and a supportive team environment.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact in the homebuilding industry while growing your career.
- Qualifications: Degree or diploma in Administration and 2 years of office experience required.
The predicted salary is between 50000 - 73500 $ per year.
Location: Barrie/Innisfil, Ontario – 5 days/week on site
Company: Mattamy Homes Canada
Department: Warranty, Homebuilding
Employment Type: Full-Time
Reports to: Warranty Service Manager
The Community Coordinator – Warranty provides exceptional customer service to Mattamy homeowners, trade partners and internal staff while performing office administration duties to ensure that homeowner needs are met in a timely manner.
What you’ll do:
- Answer all telephone calls and respond to homeowner telephone inquiries including taking detailed messages and distributing to appropriate personnel.
- Respond and/or sort & distribute all incoming emails, faxes, couriers and mail to the appropriate individual on a daily basis.
- Coordinate and schedule homeowner warranty visits (30 day, Year end, etc.).
- Follow up to ensure homeowner satisfaction with completed work.
- Update homeowners on outstanding work and explain maintenance and warranty coverage.
- Respond to homeowner inquiries in a timely manner, assist with emergencies, and handle homeowner walk-ins.
- Prepare, print and monitor reports for review by the Warranty Management.
- Maintain all warranty service requests in JDE systems (coordinate all documentation of lists including sign-offs and updating in computer system).
- Coordinate service orders with trades and ensure sign offs are received from trade partners and homeowners.
- Follow up on work orders to trades.
- Prepare and maintain logs for purchase orders & back charge notices.
- Assist Warranty Management with written correspondence to homeowners.
- Maintain office supplies and organize and maintain office files.
- Collect timesheets, prepare payroll in the HRIS system and submit to head office.
What you bring:
- Degree and/or Diploma in Administration or a suitable combination of work experience and education.
- A minimum of 2 years office administration experience in a high volume or fast paced environment.
- Experience in conflict resolution in a customer service environment.
- Strong computer skills in Microsoft Office, particularly Word, Excel and Outlook.
- Excellent organizational and multitasking skills with the ability to recognize/meet deadlines in a fast-paced work environment.
- Exceptional interpersonal / customer service skills in dealing effectively with the public / homeowners.
- Ability to set priorities, meet deadlines and manage variable workloads.
- Excellent communication skills – both verbal and written.
- Ability to maintain a positive and proactive attitude while handling stress of multiple demands and working under tight timelines.
- Self-motivated with ability to work well in a very close-knit team-oriented environment.
Bonus points:
- Experience with new home warranty and service or other relevant experience in the residential building industry.
- Knowledge of JD Edwards.
Compensation:
The expected base salary range for this position is $50,000 - $73,500. Actual pay may vary depending on your job-related knowledge, competencies, and skills. We recognize that exceptional situations may fall outside this range, and we encourage all interested candidates to apply. You are also eligible to participate in Mattamy’s annual bonus program which gives you the opportunity to increase your total compensation if business and individual goals are achieved.
Who we are:
Mattamy Homes is the largest family-owned homebuilder in North America, with 40-plus years of history across Canada and the United States. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In Canada, our communities stretch across the Greater Toronto Area as well as in Ottawa, Calgary and Edmonton.
Be yourself. We want it that way. At Mattamy, we're passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work. Diversity and inclusion are important to the work we do to support our homebuyers, colleagues, and communities. From how we build our teams to cultivating our leaders, we're on a journey toward a welcoming, barrier-free culture for everyone.
Mattamy Homes Canada is committed to providing accommodation for people with disabilities. If you require accommodation through any aspects of the selection process, please notify us on your application and we will work with you to meet your needs.
Mattamy companies may use artificial intelligence (AI) tools to support our hiring process, including to help screen or assess candidates along the way. These tools work behind the scenes, while people remain at the heart of every hiring decision. Qualified applicants for this existing vacancy will be contacted directly by the Talent Acquisition team.
Community Coordinator in Barrie employer: Mattamy Homes
At Mattamy Homes, we pride ourselves on being an exceptional employer that fosters a culture of collaboration and innovation in the heart of Mississauga. As the Director of Procurement, you will not only lead a talented team but also have access to continuous professional development opportunities and a supportive work environment that values your contributions. Join us to make a meaningful impact in the homebuilding industry while enjoying the benefits of a hybrid work model and a commitment to excellence.
