Vice President of Product Management in Toronto

Mastercard’s Services organization is a key growth engine, delivering innovative solutions that help our customers thrive. By integrating proprietary data, cutting-edge technology, expert insights, and strategic expertise, Services plays a critical role in driving Mastercard’s differentiation and business growth.

The Consumer Acquisition & Engagement team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Mastercard is looking for a Vice President, Product Management, Enterprise Loyalty to drive growth of global Consumer Acquisition & Engagement (CA&E) consulting. In CA&E, we help clients build stronger and more profitable relationships with their customers through our combination of data, technology platforms, marketing capabilities, and expertise. Consulting plays a critical role in delivering outcomes for our clients through our trusted advisory that additionally draws in the right solutions from CA&E to solve our clients’ needs.

The VP, Product Management, Enterprise Loyalty Consulting will spearhead the Enterprise Loyalty consulting vision, guiding many of the world’s leading financial institutions in enhancing their relationships with their consumers. You will partner closely across Product, Marketing, Sales, Delivery, regional teams and external partners to build joint solutions, clear product narratives, strengthen go-to-market execution and ensure we deliver measurable value for clients, consumers and Mastercard.

• Strategy: Define the vision and product strategy for Enterprise Loyalty consulting.
• Product innovation: Oversee and evolve a portfolio of solutions that drives consumer engagement strategy and Enterprise Loyalty for many of the world’s leading Financial Institutions.
• Go-to-market: Establish GTM playbook and thought leadership for Enterprise Loyalty strategy. Collaborate with product and sales to develop narratives that resonate in the market, and partner with our regional teams to build adoption and pipeline in local markets.
• Client impact: Engage directly with clients to understand pain points and challenges in delivering Enterprise Loyalty value propositions with their consumers. Maintain a two-way dialogue with our consultants and sales teams to validate that we are delivering measurable client impact through the work we do.
• Market Insights: Maintain awareness of competitive trends, emerging rewards models, partner ecosystems, and broader loyalty innovation across global markets.
• Product development: Support business case development, pricing inputs, packaging recommendations, and commercialization planning for new and enhanced consulting capabilities. Manage a product roadmap that balances short-term priorities with long-term aspirations.

Demonstrated thought leadership in the market through speaking engagements, published articles and/or digital mediums (e.g. podcasts). Visionary thinking and proven record of owning outcomes. Substantial experience leading loyalty and rewards at an established financial institution. Deep knowledge in financial institutions, payments, and marketing. Exceptional ability to drive strategic alignment both laterally (across stakeholders) and longitudinally (along different time horizons) thinking coupled with deep intellectual curiosity. Experience in a matrix organization structure, managing and building relationships with internal and external stakeholders effectively. Ability to break down and communicate complex ideas in dynamic situations. High level of ownership, quantitative acumen, creativity, and entrepreneurship. Consultative mindset with the ability to craft compelling, customer-tailored narratives.