At a Glance
- Tasks: Drive product insights and improvements through data analysis and collaboration with cross-functional teams.
- Company: Join a leading financial services company focused on innovation and customer value.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on data-driven decision making.
- Why this job: Make an impact by enhancing product performance and driving customer satisfaction.
- Qualifications: Experience in product management or analytics, strong analytical skills, and proficiency in SQL.
The predicted salary is between 94500 - 115500 $ per year.
The Senior Specialist will support Account Status Inquiry (ASI) as a data-driven product manager focused on understanding customer usage, evaluating product performance, and translating insights into product actions. This role will analyze ASI adoption across regions, customers, segments, and use cases to identify growth opportunities, product improvements, and customer value drivers.
The specialist will partner with regional, sales, engineering, and customer success teams to strengthen ASI reporting, support adoption, develop product documentation, and contribute to data-backed business cases for future enhancements. This role will help improve visibility into ASI utilization, identify underpenetrated customer and regional opportunities, and support roadmap decisions that drive adoption, customer value, and product growth.
Develop strong product knowledge of Account Status Inquiry and the broader Attribute & Insights suite of products, including customer use cases, product rules, transaction flows, and value drivers. Analyze ASI usage, transaction trends, customer behavior, regional performance, and segment-level adoption to identify growth opportunities, product improvement areas, and customer value drivers.
Build and maintain KPI reporting and performance summaries that clearly communicate ASI usage, adoption, revenue opportunities, customer impact, and product performance trends. Translate data insights into product requirements, enhancement recommendations, business cases, best-practice use cases, and customer-facing value narratives.
Support customer, regional, partner, and internal product/sales inquiries by using product knowledge and data analysis to diagnose trends, answer questions, and recommend next steps. Collaborate with cross-functional teams to support successful product launches, enhancement delivery, reporting improvements, and operational readiness.
Create and maintain product documentation, best practices, sales materials, operational processes, and customer enablement content. The ideal candidate will have experience in product management, payments, financial services, analytics, or a related field, with demonstrated experience analyzing transaction-level, customer, and usage data to inform product strategy.
The candidate should possess strong analytical and problem-solving skills, intellectual curiosity, and the ability to translate complex data into actionable product insights. Knowledge of transaction processing, card-not-present payments, authorization flows, or network products is a plus.
Experience analyzing transaction-level, customer, or usage data to identify trends, anomalies, growth opportunities, and product improvement areas. Proficiency with SQL, advanced Excel, and dashboarding or visualization tools such as Power BI, Tableau, or similar platforms.
Product management mindset with the ability to connect customer needs, product capabilities, usage trends, and business outcomes. Ability to define product KPIs, build performance reporting, and communicate insights that inform product decisions and stakeholder discussions.
Familiarity with statistical analysis or data science techniques, including trend analysis, segmentation, hypothesis testing, and data-driven decision making. Excellent written, verbal, and presentation skills, with the ability to translate complex data and product topics for business and technical audiences.
Senior Product Management Specialist in Toronto employer: Mastercard
Mastercard is an exceptional employer that fosters a dynamic work culture focused on innovation and collaboration. As a Strategic Partnerships Director, you will benefit from extensive professional growth opportunities while working in a vibrant environment that values diversity and inclusion. Located in a hub of technological advancement, Mastercard offers competitive benefits and the chance to make a meaningful impact in the payments ecosystem.
