At a Glance
- Tasks: Lead investigations and optimize customer engagement at Mastercard.
- Company: Join Mastercard, a leader in the payment ecosystem.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Collaborative culture with opportunities to work globally.
- Why this job: Make a real impact on brand protection and customer success.
- Qualifications: 5-7 years in investigations, strong communication, and leadership skills.
The predicted salary is between 90000 - 110000 $ per year.
Drive brand success with Mastercard as a Customer Performance Manager.
Utilize your expertise in investigations, risk management, and brand protection to optimize customer engagement.
In this managerial role, you will lead investigations and support high-impact cases at Mastercard, ensuring compliance with document procedures and standards.
Your experience in audit and merchant monitoring will be essential for guiding a global investigations function, enhancing brand strength, and supporting effective communications across teams and stakeholders.
Key
Responsibilities
- Conduct investigations following Mastercard’s standards and guidelines
- Provide management support for high-impact investigations
- Review external referrals and initiate investigations
- Collaborate with legal and regulatory teams for effective outcomes
- Identify trends and improvement opportunities for case management
Requirements
- 5-7 years of experience in investigations and compliance
- Strong understanding of payment ecosystems and risk management
- Excellent communication and analytical skills
- Proven leadership experience in a global context
- Attention to detail with a focus on quality execution
Harness your expertise in risk management and elevate Mastercard's customer performance standards. #J-18808-Ljbffr
Customer Performance Manager in Toronto employer: Mastercard
Mastercard is an exceptional employer that fosters a dynamic work culture focused on innovation and collaboration. As a Strategic Partnerships Director, you will benefit from extensive professional growth opportunities while working in a vibrant environment that values diversity and inclusion. Located in a hub of technological advancement, Mastercard offers competitive benefits and the chance to make a meaningful impact in the payments ecosystem.
